At a Glance
- Tasks: Assist clients with vehicle parts, process orders, and provide technical support.
- Company: Join IAA, a leading global marketplace for vehicle solutions.
- Benefits: Enjoy competitive salary, 31 days holiday, and ongoing training.
- Other info: Day shifts, free parking, and a paid day to volunteer for charity.
- Why this job: Be part of a friendly team and make a real impact in the automotive industry.
- Qualifications: Experience in vehicle parts or as a mechanic, plus good IT skills.
The predicted salary is between 25000 - 30000 £ per year.
St. Albans, Hertfordshire, United Kingdom (On-site)
About Us
IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles.
Location: St Albans
Overall Purpose of Role:
Our site in St Albans offers a specialist service to a growing number of lease companies and insurance clients. Our main line of business is the supply and fitment of replacement engines for the fleet network. In your role you will be responsible for dealing with enquiries, processing orders and progressing jobs that are booked in across our network.
Responsibilities & Activities of the Role:
- Handling all enquiries in a polite and professional manner
- Creating quotes for clients
- Liaising with suppliers
- Processing and invoicing orders
- Liaising with workshops to get updates on repair progress and assist the workshop in gaining additional authority for any parts required
- Updating customers, clients and drivers on the progress of their repair or parts order
- Supporting clients and workshops with technical information
- Processing warranty claims
The Ideal candidate:
- Previous experience in vehicle parts, service or working as a mechanic / vehicle technician
- Knowledge and a basic understanding of vehicle parts and components particularly the powertrain
- Good IT skills, experience of using 1 link, Audatex, Partslink 24, Autodata and other automotive systems would be beneficial
- A professional telephone manner and good communication skills
- Strong organisational skills including managing your own workload
What we offer:
- A friendly and supportive working environment
- Ongoing training and professional development
- Uniform and PPE provided
- Free onsite parking
- Employee discount on Vodafone
- Paid day to volunteer for a charity of your choice
- Day shift, Monday to Friday 08.00am - 5pm
- Competitive basic salary
- 31 days holiday including Bank Holidays
- Pension plan with 3.5% employer contribution
Please note: This role is subject to a satisfactory DBS and right to work checks. We reserve the right to close this vacancy early once a suitable candidate has been found, so please submit your application as soon as possible.
Parts Advisor employer: Ritchie Bros. Group
At IAA in St Albans, we pride ourselves on fostering a friendly and supportive work environment that prioritises employee growth through ongoing training and professional development. With competitive salaries, generous holiday allowances, and unique benefits like a paid volunteer day, we ensure our Parts Advisors are not only well-equipped to succeed but also feel valued and engaged in their roles.
