At a Glance
- Tasks: Join our Mortgage Lending team to provide exceptional telephone support to mortgage partners.
- Company: Coventry Building Society is the UK's second-largest building society, dedicated to improving lives since 1884.
- Benefits: Enjoy 28 days holiday, a bonus scheme, pension contributions, and extensive wellbeing support.
- Other info: Flexible working patterns available; we celebrate diversity and are committed to equality.
- Why this job: Be part of a friendly, supportive environment with opportunities for personal growth and development.
- Qualifications: Customer service experience and excellent communication skills are essential; mortgage experience is a plus.
The predicted salary is between 30000 - 42000 £ per year.
Our busy Mortgage Lending telephone department are looking for a chatty, professional person to join them on the phones. The role is in a supportive environment where we are known for our friendly and effective telephone service to our mortgage intermediary partners and brokers.
Working with our mortgage intermediary partners, the role is all about providing them an exceptional telephone service to support them, once they’ve submitted a mortgage application. Providing updates of information and responding to queries from mortgage application to completion, including updates on cases, providing lending policy expertise, relationship management and outside of policy assistance will be key parts of the job. The role also involves working closely with all our mortgage teams to ensure we provide clear and correct information to our customers as well as keeping up to date with product and policy changes.
Benefits:
- 28 days holiday a year plus bank holidays and a holiday buy/sell scheme
- Annual discretionary bonus scheme
- Personal pension with matched contributions
- Life assurance (6 times annual salary)
- Ability to buy and sell holiday allowance
- Maternity, paternity and shared parental leave
- Extensive wellbeing support
- ‘My Lifestyle’ retail discounts
For this role you’ll like talking to lots of different people and will be used to working in a fast-paced environment. You’ll need to be accurate and keen to learn so you’re able to deal with our customer’s enquiries. Coping with pressures and problem solving will be a part of the role so you’ll be a committed person with a flexible, team-focused approach.
To be successful in this role it’s essential you have:
- Experience in a customer service focused role, providing a great service in a busy environment.
- Excellent communication skills with the confidence to talk to lots of different people.
- Experience of handling challenging and/or complex customers’ enquiries.
Desirable experience will include:
- Experience of working in a telephone environment
- Mortgage experience
We’re one of the largest building societies in the UK and we share a mutual goal across our branches and our offices to improve the lives of others. We’re officially recognised as a ‘Great Place to Work’ and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing.
Flexibility and why it matters: We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.
Proud to be a Disability Confident Committed Employer: We’re proud to offer an interview or assessment to every disabled applicant who meets the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme.
Mortgage Support Advisor in Coventry employer: Rita Blue
Coventry Building Society is an exceptional employer, renowned for its supportive work culture and commitment to employee wellbeing. With a focus on professional growth, employees enjoy extensive benefits including a discretionary bonus scheme, generous holiday allowances, and comprehensive support for mental and physical health. Located in Coventry, the Society fosters a collaborative environment where diversity is celebrated, making it a great place for those seeking meaningful and rewarding careers in the financial sector.
StudySmarter Expert Advice🤫
We think this is how you could land Mortgage Support Advisor in Coventry
✨Tip Number 1
Familiarise yourself with mortgage products and policies. Understanding the basics of mortgages will not only help you answer queries effectively but also demonstrate your commitment to the role during any conversations.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves a lot of telephone interaction, being articulate and confident in your speech will set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you've successfully handled challenging customer inquiries, as this will highlight your suitability for the fast-paced environment.
✨Tip Number 4
Network with current employees or professionals in the mortgage industry. Engaging with them can provide insights into the company culture and expectations, which can be beneficial during interviews.
We think you need these skills to ace Mortgage Support Advisor in Coventry
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience, especially in fast-paced environments. Emphasise any relevant skills such as communication and problem-solving that align with the role of a Mortgage Support Advisor.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences where you've successfully handled complex customer enquiries and how you can contribute to their friendly telephone service.
Showcase Relevant Experience:If you have any experience in the mortgage sector or a telephone-based role, make sure to highlight this in your application. Use examples to demonstrate your ability to provide exceptional service and manage relationships effectively.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Rita Blue
✨Show Your Communication Skills
As a Mortgage Support Advisor, you'll be talking to various people daily. Make sure to demonstrate your excellent communication skills during the interview. Practice clear and concise responses, and don't hesitate to ask questions to show your engagement.
✨Prepare for Customer Scenarios
Expect to discuss how you would handle challenging or complex customer enquiries. Prepare examples from your past experiences where you've successfully resolved issues or provided exceptional service, as this will showcase your problem-solving abilities.
✨Familiarise Yourself with Mortgage Processes
Having a basic understanding of mortgage applications and lending policies can set you apart. Research common terms and processes in the mortgage industry so you can speak confidently about them during the interview.
✨Emphasise Teamwork and Flexibility
This role requires a team-focused approach. Be ready to discuss how you've worked collaboratively in previous roles and how you adapt to changing situations. Highlighting your flexibility will show that you're a great fit for their supportive environment.
