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- Tasks: Engage with mortgage professionals over the phone, providing exceptional customer service and support.
- Company: Join Coventry Building Society, a leading mutual dedicated to improving lives and fostering community.
- Benefits: Enjoy 25 days holiday, flexible hours, wellbeing support, and retail discounts.
- Why this job: Be part of a friendly team, make meaningful connections, and contribute to a 'Great Place to Work'.
- Qualifications: Customer service experience is preferred; full training provided for those eager to learn.
- Other info: Flexible working patterns available; chat with us before applying!
The predicted salary is between 28800 - 43200 £ per year.
About the role
Our Mortgage Intermediary Development team are looking for a chatty, engaging person to join one of their friendly telephone teams. In the role, customers are mortgage professionals, brokers, and intermediaries, and as a Mortgage Development Specialist, talking to them and being the voice of Coventry Building Society is the main focus. It’s really about having great conversations (no scripts), being customer-focused with a passion for providing exceptional service.
Dealing with a diverse range of people over the phone and through web chat, understanding their needs, dealing with queries, and helping them find a resolution are key parts of the role. Additionally, growing knowledge of mortgage policies and products to deal with various inquiries, provide guidance and support, as well as making in-the-moment decisions are essential. We have a clear passion to deliver an exceptional telephone service and achieve quality goals and measures, but this isn’t a sales-based role!
For this role, we can accommodate full or part-time working 25 hours a week, ideally 12pm to 5pm.
Benefits include:
- 25 days holiday plus Bank Holidays
- Ability to buy and sell holiday allowance
- Annual pay review
- Personal pension
- Annual Success Share scheme
- Maternity, paternity, and shared parental leave
- Extensive wellbeing support
- ‘My Lifestyle’ retail discounts
- Service recognition
About you
For this role, you’ll already be in a customer service-focused role and providing great service in a busy environment. Phone experience would be advantageous but isn’t essential as you’ll receive full training on our products, systems, and services. Excellent communication skills with the confidence to talk to lots of different people will be important, and you’ll already have experience of handling challenging and/or complex customer inquiries.
You’ll be accurate and keen to learn, so you’ll be able to deal with our customer’s inquiries. Coping with pressures and problem-solving will be parts of the role, so you’ll be a professional and committed person with a flexible, team-focused approach.
About us
As a mutual, we’ve always worked together to improve the lives of others. Now one of the largest Building Societies in the UK, over 3,000 of us share that goal, in our branches and Head Office. Our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition, and total support for our wellbeing.
We’re serious about equality, of race, age, faith, disability, and sexual orientation, but also of personality and the way we think. By being yourself, you’ll make us stronger. You can build so much more than a career. Come and make a difference in our Society, that’s been voted a ‘Great Place to Work’ by our teams.
Flexibility and why it matters
We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.
Mortgage Business Development Advisor employer: Rita Blue
Contact Detail:
Rita Blue Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Business Development Advisor
✨Tip Number 1
Familiarise yourself with the mortgage industry and current trends. Understanding the basics of mortgage products and policies will help you engage in meaningful conversations with potential customers, showcasing your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Focus on being clear, friendly, and approachable, as these qualities are essential for building rapport with mortgage professionals and brokers over the phone.
✨Tip Number 3
Prepare to demonstrate your problem-solving abilities during the interview. Think of examples from your past experiences where you successfully handled challenging customer inquiries, as this will highlight your capability to thrive in a busy environment.
✨Tip Number 4
Show your passion for exceptional customer service by researching Coventry Building Society's values and mission. Be ready to discuss how your personal values align with theirs, which will help you stand out as a candidate who truly cares about making a difference.
We think you need these skills to ace Mortgage Business Development Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Mortgage Business Development Advisor. Familiarise yourself with the key aspects of the role, such as customer service, communication skills, and problem-solving.
Tailor Your CV: Highlight your relevant experience in customer service roles. Emphasise any phone experience or situations where you've successfully handled challenging inquiries. Make sure to showcase your communication skills and ability to work in a team.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for providing exceptional service. Use this opportunity to demonstrate your understanding of the mortgage industry and how your skills align with the company's values and goals.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Rita Blue
✨Show Your Communication Skills
Since the role involves engaging with mortgage professionals and brokers, it's crucial to demonstrate your excellent communication skills. Be prepared to showcase how you can hold a conversation naturally and effectively, as this is a key part of the job.
✨Understand the Role's Focus
Make sure you grasp that this position is not sales-based but rather about providing exceptional customer service. Highlight your experience in customer service roles and how you've successfully resolved inquiries in the past.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle challenging customer inquiries. Think of specific examples from your previous roles where you successfully navigated complex situations.
✨Express Your Willingness to Learn
The company values individuals who are keen to learn and grow. Be ready to discuss how you approach learning new products and systems, and express your enthusiasm for receiving training to enhance your knowledge in the mortgage sector.
