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- Tasks: Join our Warwick team as a Customer Service Assistant, helping customers daily.
- Company: We're one of the UK's largest Building Societies, dedicated to improving lives.
- Benefits: Enjoy 25 days holiday, annual pay reviews, and extensive wellbeing support.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: No specific experience needed; just a friendly attitude and willingness to learn.
- Other info: Flexible working patterns available; we value diversity and individuality.
The predicted salary is between 24000 - 36000 £ per year.
We’re looking for a friendly, helpful person to join the team in our Warwick branch. This role is at the heart of the local community, supporting a wide range of customers in a welcoming environment, where every day is different. It will suit someone who’s at ease with people and able to support them in a caring, friendly, and efficient manner. It involves finding solutions for customers, keeping up to date with our services and policies, and staying on top of admin. Dealing with cash transactions carefully and accurately are among its key responsibilities, as well as taking calls and other duties for our greater Customer Service area.
Benefits include:
- 25 days holiday plus Bank Holidays
- Ability to buy and sell holiday allowance
- Annual pay review
- Personal pension
- Annual Success Share scheme
- Maternity, paternity, and shared parental leave
- Extensive wellbeing support
- ‘My Lifestyle’ retail discounts
- Service recognition
You’ll be a people person! You’ll have experience of interacting with customers and providing great service, maybe from a retail or call centre background. This isn’t essential as you’ll receive full training on our systems and services. It’s more important that you can engage with a diverse range of people, find out how to help them best, and give them a great experience with us. Cash handling experience would also be an advantage.
We reserve the right to close this advert early if we receive a high volume of suitable applications. As a mutual, we’ve always worked together to improve the lives of others. Now one of the largest Building Societies in the UK, over 3,000 of us share that goal in our branches and Head Office. Our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition, and total support for our wellbeing.
We’re serious about equality, of race, age, faith, disability, and sexual orientation, but also of personality and the way we think. By being yourself, you’ll make us stronger. You can build so much more than a career. Come and make a difference in our Society, that’s been voted a ‘Great Place to Work’ by our teams.
Flexibility and why it matters: We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.
Customer Service Assistant employer: Rita Blue
Contact Detail:
Rita Blue Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarise yourself with our services and policies before your interview. This will not only show your enthusiasm for the role but also help you answer questions more confidently and demonstrate your commitment to providing excellent customer service.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios. This can help you become more comfortable interacting with a diverse range of people, which is crucial for a Customer Service Assistant.
✨Tip Number 3
Highlight any previous experience you have in cash handling or customer service during informal conversations or networking events. This can help you make connections and potentially get referrals that could lead to an interview.
✨Tip Number 4
Reach out to current employees on platforms like LinkedIn to learn more about the company culture and what it’s like to work here. This insider knowledge can give you an edge in your application and help you tailor your approach.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills. Highlight your customer service experience and any relevant skills that align with the role.
Tailor Your CV: Customise your CV to reflect your experience in customer service, especially if you have worked in retail or call centres. Emphasise your ability to engage with diverse customers and provide excellent service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific examples of how you've helped customers in the past and your approach to problem-solving.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Rita Blue
✨Show Your People Skills
As a Customer Service Assistant, your ability to engage with a diverse range of people is crucial. During the interview, share examples of how you've successfully interacted with customers in the past, highlighting your friendly and helpful nature.
✨Demonstrate Problem-Solving Abilities
The role involves finding solutions for customers, so be prepared to discuss how you've handled challenging situations before. Think of specific instances where you resolved issues effectively and how that made a positive impact on the customer experience.
✨Familiarise Yourself with the Company
Research the company’s services and policies before the interview. Showing that you understand their mission and values will demonstrate your genuine interest in the role and help you connect better with the interviewers.
✨Highlight Cash Handling Experience
If you have any experience with cash transactions, make sure to mention it. Even if it's not essential, discussing your attention to detail and accuracy in handling money can set you apart from other candidates.
