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- Tasks: Provide technical support as the first point of contact for various products and services.
- Company: Dynamic technology service provider in the East Midlands with a focus on growth.
- Benefits: Private medical insurance, generous holidays, and a supportive workplace culture.
- Why this job: Join a diverse team and make a difference in tech support while enjoying a balanced work schedule.
- Qualifications: Experience in a Service Desk environment and familiarity with MS O365 is essential.
- Other info: Enjoy a unique 4-on/4-off shift pattern for better work-life balance.
The predicted salary is between 30000 - 42000 £ per year.
A technology service provider in the East Midlands is looking for an IT Service Desk Analyst. This role involves providing technical support as the first point of contact for various products and services. Candidates should have experience in a Service Desk environment and be familiar with MS O365. The position follows a shift pattern of 4 days on and 4 days off.
The company offers private medical insurance, ample holidays, and a diverse workplace culture focused on growth and development.
Service Desk Engineer – 4-on/4-off Shifts (MS O365) employer: risual Limited
Contact Detail:
risual Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer – 4-on/4-off Shifts (MS O365)
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in service desks. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your MS O365 knowledge. We all know that being familiar with the tools you'll be supporting is key. Practice common support scenarios and how you'd handle them.
✨Tip Number 3
Show off your soft skills! As a Service Desk Engineer, communication is crucial. During interviews, highlight your ability to explain technical issues in simple terms and your knack for keeping calm under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Desk Engineer – 4-on/4-off Shifts (MS O365)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in a Service Desk environment and familiarity with MS O365. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to our team. Keep it friendly and professional – we love a bit of personality!
Showcase Your Problem-Solving Skills: As a Service Desk Engineer, you'll be the first point of contact for technical issues. In your application, share examples of how you've successfully resolved problems in the past. We’re keen to see your analytical thinking in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our company culture while you’re at it!
How to prepare for a job interview at risual Limited
✨Know Your MS O365 Inside Out
Make sure you brush up on your knowledge of MS O365. Familiarise yourself with common issues users face and how to resolve them. Being able to demonstrate your expertise in this area will show the interviewer that you're ready to hit the ground running.
✨Showcase Your Service Desk Experience
Prepare examples from your previous roles where you've successfully handled service desk queries. Highlight your problem-solving skills and how you’ve contributed to improving customer satisfaction. This will help the interviewer see how you can add value to their team.
✨Understand the Shift Pattern
Since this role involves a 4-on/4-off shift pattern, be ready to discuss your flexibility and how you manage work-life balance. Showing that you’re comfortable with this schedule will reassure the employer that you’re a good fit for the position.
✨Emphasise Growth and Development
The company values growth and development, so come prepared to discuss your career aspirations. Talk about how you plan to develop your skills further and how you see yourself growing within the company. This shows that you’re not just looking for a job, but a long-term career.
