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- Tasks: Provide first-class support and resolve customer requests as a 1st line support engineer.
- Company: Join Node4, a rapidly growing tech company with a diverse and talented workforce.
- Benefits: Enjoy private medical insurance, 25 days holiday, and a vibrant work environment.
- Why this job: Be part of a passionate team and make a real impact in the tech industry.
- Qualifications: Experience in 1st line support and excellent customer service skills required.
- Other info: Opportunities for growth and development through the Node4 training Academy.
The predicted salary is between 28800 - 43200 £ per year.
Become a change maker and join Node4. Node4 has a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us. So, whether you’re just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.
About the role
As a 1st line support engineer you will be the entry point for all requests and tickets, while also working closely with 2nd line teams to provide a cohesive experience for clients. You will be required to update customers on all stages of support calls, from logging, research action plan, escalation to resolution and if required timely elevate to 2nd line. An excellent line of communication must be upheld at all times with team members and clients to ensure the highest level of customer service. Overall, our 1st line support engineers are the focal point of our managed services team providing first class support to our customers ensuring they are leveraging the benefits of their technology investment.
What will you bring?
- The drive to continually progress skills year on year.
- Ability to adapt to new and unfamiliar technologies quickly.
- Excellent self-driven time management skills applied when delivering support services.
- Highly motivated to deliver quality outcomes with the ability to remain calm under pressure.
- Excellent communication skills at all levels.
- Excellent personal management skills relating to conduct, timekeeping and delivery against commitments.
- Excellent punctuality skills relating to customer and non-customer engagements.
- Excellent inter-personal skills working in and contributing to small and large teams both client facing and internally.
- Contribute to new ideas for support and managed services.
Essential Criteria
- Must hold or be able to successfully achieve and maintain NPPV3 with SC.
- Able to evidence excellent customer service skills.
- Possess a passion for IT and keen to progress.
- Knowledge of the ITIL ServiceDesk environment.
- Excellent and demonstrable documentation ability, for both technical documents and customer communication.
- Follow policies, procedures and controls.
- Work to strict SLA's and ensure case information is correct and current.
- Working knowledge of Windows 10, 8 and 7 Operating Systems.
- Solid understanding and ideally qualified in extensive use of Office products including Word, Outlook, PowerPoint, Excel.
- Minimum of 2-3 years 1st Line Service Desk experience.
- Experience in working with 3rd parties and triaging.
What can we offer you?
- Private Medical Insurance or Company Paid Health Cash Plan
- Employee Assistance Program
- 25 days holidays plus your birthday off
- Option to purchase additional holiday (up to 5 days)
- Company Pension Scheme
- Life Assurance x 4
- A diverse workforce
- Employee investment with Node4 training Academy
- Family savings and shopping discounts through the Node4 benefits portal.
- Discounted Gym Membership
- Modern facilities with open and welcoming breakout areas
- Company Social events
- Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Why join Node4?
Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust. Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.
Service Desk Analyst Managed Services · Derby employer: risual Limited
Contact Detail:
risual Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst Managed Services · Derby
✨Tip Number 1
Network like a pro! Reach out to current employees at Node4 on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing a role. Personal connections can make all the difference!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and IT support. Think about your past experiences and how they relate to the role of a Service Desk Analyst. We want you to shine!
✨Tip Number 3
Show off your passion for technology! During interviews, share your enthusiasm for IT and any relevant projects you've worked on. This will help you stand out as someone who truly cares about the field.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Node4 family.
We think you need these skills to ace Service Desk Analyst Managed Services · Derby
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your customer service skills and any relevant IT experience, especially in a Service Desk environment. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT and how you can help us deliver exceptional service. Be sure to mention your adaptability and communication skills, as these are key for the role.
Showcase Your Documentation Skills: Since excellent documentation is crucial for this role, consider including examples of your past work or projects where you've demonstrated strong documentation abilities. This will show us that you understand the importance of clear communication.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining Node4!
How to prepare for a job interview at risual Limited
✨Know Your Tech
Brush up on your knowledge of Windows operating systems and Office products. Be ready to discuss how you've used these tools in previous roles, as well as any experience you have with ITIL ServiceDesk environments.
✨Showcase Your Communication Skills
Since communication is key for a Service Desk Analyst, prepare examples of how you've effectively communicated with clients and team members in the past. Think about times when you had to explain technical issues in simple terms.
✨Demonstrate Problem-Solving Abilities
Be prepared to walk through your thought process when troubleshooting a technical issue. Interviewers will want to see how you approach problems, so think of specific examples where you successfully resolved a challenge.
✨Exhibit Your Passion for IT
Express your enthusiasm for technology and your desire to grow within the industry. Share any relevant courses or certifications you've pursued, and be ready to discuss how you keep up with the latest tech trends.
