At a Glance
- Tasks: Lead complex incident resolutions and provide technical guidance to the support team.
- Company: Join a dynamic tech company focused on innovation and teamwork.
- Benefits: Enjoy hybrid working, private medical insurance, and 25 days holiday plus your birthday off.
- Other info: Participate in an on-call rota and enjoy a vibrant workplace culture.
- Why this job: Make a real impact by resolving critical incidents and mentoring fellow engineers.
- Qualifications: Proven experience in network engineering with strong leadership and communication skills.
The predicted salary is between 46000 - 52000 £ per year.
About the role
Acts as the senior technical authority within the reactive support function, leading resolution of complex and high‑priority incidents. Takes ownership of major incidents and escalations, supporting effective service restoration and minimal customer impact. Provides technical leadership across the team, improving quality, consistency, and capability. Works closely with the Team Leader to support service outcomes, reduce repeat incidents, and improve technical standards.
Responsibilities
- Own and resolve complex and business‑critical incidents, acting as technical escalation point for engineers.
- Provide technical leadership during major incidents, supporting coordinated and effective recovery.
- Drive accountability for technical quality, ticket standards, and resolution approaches.
- Support engineers with troubleshooting, guidance, and best practice.
- Contribute to problem identification and root cause resolution, reducing repeat incidents.
- Review and assure quality of tickets, configurations, and documentation.
- Maintain clear communication with stakeholders during escalations and priority incidents.
- Support adherence to SLA, incident, and change management processes.
Behaviours
- Leads by example through strong technical ownership and professionalism.
- Provides calm, clear direction during complex or high‑pressure situations.
- Takes accountability for technical outcomes, not just tasks.
- Actively develops others through mentoring and support.
- Challenges constructively to improve standards and consistency.
Measure of Success
- Effective resolution of complex incidents with clear technical leadership.
- Strong support to major incident handling and recovery.
- Reduction in repeat incidents through root‑cause identification.
- High standards of technical quality and documentation.
- Improved capability and confidence across the team.
Knowledge & Experience
- Proven experience as a Senior Network Engineer or Support Engineer.
- Strong hands‑on experience across network technologies including routing, switching, firewalls, and WAN environments.
- Experience working in SLA‑driven, managed service environments.
- Ability to handle major incidents and complex technical challenges.
- Strong mentoring, communication, and leadership skills.
- Experience with change control, governance, and best‑practice processes.
Additional Considerations
Participation in an on‑call rota will be required, including support escalation and major incident response outside core hours when necessary.
What can we offer you?
- Hybrid Working
- Private Medical Insurance or Company Paid Health Cash Plan
- Employee Assistance Program
- 25 days holidays plus your birthday off
- Option to purchase additional holiday (up to 5 days)
- Company Pension Scheme
- Life Assurance x 4
- A diverse workforce
- Employee investment with Node4 training Academy
- Family savings and shopping discounts through the Node4 benefits portal.
- Discounted Gym Membership
- Modern facilities with open and welcoming breakout areas
- Company Social events
- Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Senior Network Support Engineer - Reactive Derby employer: risual Limited
Node4 is an exceptional employer for a Senior Network Support Engineer, offering a dynamic work environment in Derby that fosters professional growth and technical excellence. With a strong emphasis on employee development through the Node4 training Academy, competitive benefits including private medical insurance and generous holiday allowances, and a vibrant workplace culture that encourages collaboration and innovation, Node4 stands out as a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Network Support Engineer - Reactive Derby
✨Tip Number 1
Network, network, network! Reach out to your connections in the industry and let them know you're on the lookout for a Senior Network Support Engineer role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for those tricky technical interviews! Brush up on your knowledge of routing, switching, and firewalls. We recommend practising common incident scenarios and how you'd handle them, as this will show your potential employer that you can lead during high-pressure situations.
✨Tip Number 3
Don’t forget to showcase your mentoring skills! Highlight any experience you've had in developing others or leading teams. This is key for a senior role, and we want to see how you can contribute to improving the team's capability and confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team and contributing to our mission of delivering top-notch support.
We think you need these skills to ace Senior Network Support Engineer - Reactive Derby
Some tips for your application 🫡
Show Your Technical Expertise:When writing your application, make sure to highlight your hands-on experience with network technologies. We want to see how you've tackled complex incidents in the past, so don’t hold back on those examples!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, especially when it comes to your technical leadership skills and how you’ve supported teams during high-pressure situations.
Tailor Your Application:Make sure to customise your application for this role. Use the job description as a guide to showcase how your experience aligns with our needs, particularly around incident management and mentoring.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with StudySmarter!
How to prepare for a job interview at risual Limited
✨Know Your Tech Inside Out
As a Senior Network Support Engineer, you’ll need to demonstrate your expertise in network technologies. Brush up on routing, switching, firewalls, and WAN environments. Be ready to discuss specific incidents where you’ve resolved complex issues, showcasing your hands-on experience.
✨Showcase Your Leadership Skills
This role requires strong technical leadership, so be prepared to share examples of how you've led teams during major incidents. Talk about how you’ve mentored others and improved team performance. Highlight your ability to provide calm direction under pressure.
✨Communicate Clearly and Effectively
Effective communication is key, especially during escalations. Practice explaining complex technical concepts in simple terms. Be ready to discuss how you maintain clear communication with stakeholders and ensure everyone is on the same page during high-pressure situations.
✨Focus on Problem-Solving and Continuous Improvement
Demonstrate your ability to identify root causes and implement solutions that reduce repeat incidents. Share examples of how you’ve contributed to improving technical standards and ticket quality. Show that you’re not just about fixing problems but also about preventing them.
