At a Glance
- Tasks: Lead the resolution of complex network incidents and provide technical guidance to the team.
- Company: Join Node4, a forward-thinking tech company focused on innovation and collaboration.
- Benefits: Enjoy hybrid working, private medical insurance, 25 days holiday, and more perks.
- Other info: Participate in a dynamic environment with excellent career growth opportunities.
- Why this job: Make a real impact by solving critical issues and enhancing team capabilities.
- Qualifications: Proven experience in network engineering and strong leadership skills required.
The predicted salary is between 50000 - 60000 £ per year.
Become a change maker and join Node4. To help businesses achieve more thorough technology, insight, and trusted partnerships. Node4 exists to be “Made 4 More” creating greater value for our people, customer, and partners. We are a united force driven by a simple ambition to deliver faster transformation, lower cost, and truly differentiated customer outcomes.
About the role
Acts as the senior technical authority within the reactive support function, leading resolution of complex and high‑priority incidents. Takes ownership of major incidents and escalations, supporting effective service restoration and minimal customer impact. Provides technical leadership across the team, improving quality, consistency, and capability. Works closely with the Team Leader to support service outcomes, reduce repeat incidents, and improve technical standards.
Responsibilities
- Own and resolve complex and business‑critical incidents, acting as technical escalation point for engineers.
- Provide technical leadership during major incidents, supporting coordinated and effective recovery.
- Drive accountability for technical quality, ticket standards, and resolution approaches.
- Support engineers with troubleshooting, guidance, and best practice.
- Contribute to problem identification and root cause resolution, reducing repeat incidents.
- Review and assure quality of tickets, configurations, and documentation.
- Maintain clear communication with stakeholders during escalations and priority incidents.
- Support adherence to SLA, incident, and change management processes.
Behaviours
- Leads by example through strong technical ownership and professionalism.
- Provides calm, clear direction during complex or high‑pressure situations.
- Takes accountability for technical outcomes, not just tasks.
- Actively develops others through mentoring and support.
- Challenges constructively to improve standards and consistency.
Measure of Success
- Effective resolution of complex incidents with clear technical leadership.
- Strong support to major incident handling and recovery.
- Reduction in repeat incidents through root‑cause identification.
- High standards of technical quality and documentation.
- Improved capability and confidence across the team.
Knowledge & Experience
- Proven experience as a Senior Network Engineer or Support Engineer.
- Strong hands‑on experience across network technologies including routing, switching, firewalls, and WAN environments.
- Experience working in SLA‑driven, managed service environments.
- Ability to handle major incidents and complex technical challenges.
- Strong mentoring, communication, and leadership skills.
- Experience with change control, governance, and best‑practice processes.
Additional Considerations
Participation in an on‑call rota will be required, including support escalation and major incident response outside core hours when necessary.
What can we offer you?
- Hybrid Working
- Private Medical Insurance or Company Paid Health Cash Plan
- Employee Assistance Program
- 25 days holidays plus your birthday off
- Option to purchase additional holiday (up to 5 days)
- Company Pension Scheme
- Life Assurance x 4
- A diverse workforce
- Employee investment with Node4 training Academy
- Family savings and shopping discounts through the Node4 benefits portal.
- Discounted Gym Membership
- Modern facilities with open and welcoming breakout areas
- Company Social events
- Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Senior Network Support Engineer - Reactive employer: risual Limited
Node4 is an exceptional employer that prioritises the growth and well-being of its employees, offering a dynamic work culture where innovation and collaboration thrive. With benefits like hybrid working, private medical insurance, and a commitment to employee development through the Node4 training Academy, team members are empowered to excel in their roles while enjoying a supportive environment. Located in a modern facility with ample social opportunities, Node4 fosters a sense of community and engagement, making it an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Network Support Engineer - Reactive
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, webinars, or even just grab a coffee with someone who works at Node4. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of your work, don’t be shy about sharing them. Whether it’s a project you led or a complex incident you resolved, let us see what you can do!
✨Tip Number 3
Prepare for the interview like it’s a major incident! Research Node4, understand our values, and think about how your experience aligns with our mission to be 'Made 4 More'. We love candidates who are genuinely interested in what we do.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and being part of the Node4 family.
We think you need these skills to ace Senior Network Support Engineer - Reactive
Some tips for your application 🫡
Show Your Technical Skills:Make sure to highlight your hands-on experience with network technologies like routing, switching, and firewalls. We want to see how you've tackled complex incidents in the past, so don’t hold back on those examples!
Tailor Your Application:Take a moment to customise your application for the Senior Network Support Engineer role. Use the job description as a guide to align your skills and experiences with what we’re looking for. It shows us you’re genuinely interested!
Keep It Clear and Concise:When writing your application, clarity is key! Use straightforward language and structure your thoughts logically. We appreciate a well-organised application that’s easy to read and gets straight to the point.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at risual Limited
✨Know Your Tech Inside Out
As a Senior Network Support Engineer, you’ll need to demonstrate your expertise in network technologies. Brush up on routing, switching, firewalls, and WAN environments. Be ready to discuss specific incidents you've handled and the technical decisions you made.
✨Showcase Your Leadership Skills
This role requires strong technical leadership, so be prepared to share examples of how you've led teams during major incidents. Highlight your ability to mentor others and how you’ve improved team performance through your guidance.
✨Communicate Clearly Under Pressure
During the interview, practice articulating your thought process clearly, especially when discussing complex scenarios. Node4 values calm and clear direction in high-pressure situations, so demonstrate your ability to communicate effectively with stakeholders.
✨Emphasise Problem-Solving Abilities
Be ready to discuss how you've identified root causes of incidents and implemented solutions to reduce repeat issues. Share specific examples that showcase your analytical skills and commitment to improving technical standards.
