At a Glance
- Tasks: Deliver expert technical support and resolve complex incidents for our cloud customers.
- Company: Join Node4, a leading tech company with a focus on innovation and collaboration.
- Benefits: Enjoy hybrid working, private medical insurance, and 25 days holiday plus your birthday off.
- Other info: Be part of a diverse team with excellent career growth and fun social events.
- Why this job: Make a real impact in cloud technology while enhancing customer satisfaction and stability.
- Qualifications: 3+ years in Cloud Support, with skills in virtualisation and Microsoft technologies.
The predicted salary is between 45000 - 55000 £ per year.
About the role
As a Proactive Support Consultant within Node4's VDC Cloud team, you will play a pivotal role in delivering expert level technical support to our customers and partners. You will act as a key escalation point, taking ownership of complex incidents from initial response through to full resolution and root cause analysis, ensuring the continuity and reliability of services across our private cloud platforms. This role demands a proactive, solutions-focused engineer with deep expertise across virtualisation, Microsoft technologies, and backup platforms. You will contribute to the continuous improvement of our Knowledge Base, support customer onboarding, and participate in an on-call rota to provide out-of-hours support, helping to improve the stability and performance of the Node4 client environments.
Responsibilities
- Working within our VDC Cloud team you will respond to customer support issues based on agreed priority/severity levels.
- Provide analysis of repeated technical problems and deploy solutions to reduce impact.
- Proactively improve customer environments to increase stability and customer satisfaction.
- Engage with clients through service calls etc. to provide them with a real time view of their estate and assist with suggesting growth that enables a better service.
- Create and update Knowledge Base documentation to a high standard.
- Support customer and partner onboarding to provide customer standardisation.
- Approach problems in an analytical and logical way with exceptional troubleshooting skills.
- Work within an ITIL-based approach to incident, problem, and change management.
- Engage with third-party suppliers for advanced troubleshooting when required.
- Occasional weekend and evening work to facilitate upgrades and other works on the customer environments.
- Part of On-Call Rota when required, providing out-of-hours support to escalations from 2nd line support staff.
Required Skills & Qualifications
- Highly experienced using a hypervisor platform like VMware vSphere, Hyper‑V or Azure to manage day-to-day operations on virtual machines.
- Deployment and administration of complex Microsoft Office 365 tenants.
- Extensive experience building and maintaining Microsoft server infrastructure.
- Highly skilled with Active Directory, Group Policy, DHCP and DNS.
- Administration experience on a backup product like Veeam or Commvault.
Experience
- Minimum of 3 years’ experience working in a 3rd line Cloud Support role or Cloud Project Delivery role.
Preferred Skills & Qualifications
- Experience in any of the following technologies would also be advantageous:
- Previous experience in a Managed Services Provider.
- Citrix Virtual Apps and Desktops.
- Citrix Netscaler ADC or HAProxy.
- Microsoft Intune.
- Exchange Online or Exchange Server (on‑premises).
- Anti-virus e.g. Microsoft Defender, ESET or SentinelOne.
- Backup management specifically with Veeam or Commvault.
- Disaster Recovery with Zerto or SRM (Site Recovery Manager).
- Monitoring tools like Site24x7, N-Central or N-Sight.
- PowerShell/Python scripting.
What can we offer you?
- Hybrid Working
- Private Medical Insurance or Company Paid Health Cash Plan
- Employee Assistance Program
- 25 days holidays plus your birthday off
- Option to purchase additional holiday (up to 5 days)
- Company Pension Scheme
- Life Assurance x 4
- A diverse workforce
- Employee investment with Node4 training Academy
- Family savings and shopping discounts through the Node4 benefits portal.
- Discounted Gym Membership
- Modern facilities with open and welcoming breakout areas
- Company Social events
- Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Proactive Support Consultant Cloud & AI Platform · United Kingdom · employer: risual Limited
Node4 is an exceptional employer that prioritises employee well-being and professional growth, offering a hybrid working model and comprehensive benefits such as private medical insurance and a generous holiday allowance. Our vibrant work culture fosters collaboration and innovation, with modern facilities and regular social events that enhance team spirit. As a Proactive Support Consultant, you will have the opportunity to develop your skills in a supportive environment while contributing to the success of our cutting-edge Cloud & AI Platform.
StudySmarter Expert Advice🤫
We think this is how you could land Proactive Support Consultant Cloud & AI Platform · United Kingdom ·
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what risual Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges risual Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at risual Limited!
✨Direct Apply to risual Limited
Let's not forget to apply directly through the risual Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Proactive Support Consultant Cloud & AI Platform · United Kingdom ·
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at risual Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at risual Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at risual Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
