At a Glance
- Tasks: Manage technology delivery for client accounts and ensure high-quality service.
- Company: Join a dynamic team at Node4, focused on growth and innovation.
- Benefits: Opportunities for career development and a supportive work culture.
- Other info: Internal candidates encouraged to apply for exciting new opportunities.
- Why this job: Make a real impact by delivering cutting-edge technology solutions to clients.
- Qualifications: Experience in technology delivery and strong stakeholder management skills.
The predicted salary is between 60000 - 80000 £ per year.
Internal Opportunity - Don't Miss Out! We are proud to have a dedicated, talented, and diverse workforce that continues to grow. As we expand through our own success and acquisitions, we never lose sight of the most important part of our business – our people. We want you to grow, learn, and evolve with us.
About the role
The Customer Delivery Executive is responsible for the end-to-end delivery of all technology services and programmes for assigned customer accounts, ensuring that solutions are delivered with quality, consistency, and commercial discipline. Working in close partnership with the Account Manager, who owns the commercial relationship and sales growth, the Customer Delivery Executive ensures that all sold services are successfully delivered, adopted, and operated, creating measurable customer value and a strong foundation for long-term partnership. The role acts as the single point of accountability for delivery across the technology practices including Business Solutions, Cloud & AI, Security & Networking, and Managed Services, coordinating resources across these domains to deliver integrated solutions aligned to the customer’s strategy. The Customer Delivery Manager builds trusted customer relationships, oversees delivery governance, manages risks and escalations, and ensures programmes and services meet contractual commitments, service levels, and financial expectations.
Key Responsibilities
- Account Delivery Ownership
- Own overall delivery accountability for assigned client accounts across all technology services and projects.
- Ensure delivery is aligned to contractual commitments, SLAs, project scope, timelines, and budgets.
- Act as the primary delivery contact for senior customer stakeholders.
- Maintain a clear view of account delivery health, risks, dependencies, and performance.
- Programme & Project Delivery
- Oversee delivery of programmes, projects, and managed services within the account.
- Hold Practise Delivery to account to ensure appropriate project governance, reporting, and milestone tracking are in place.
- Coordinate delivery across multiple workstreams and technical practices.
- Proactively manage delivery risks, issues, and escalations.
- Cross-Practice Coordination
- Work closely with technical practice leaders and delivery teams across: Business Solutions – Microsoft Business Central, Data Platforms, CRM and business applications; Cloud & AI – Cloud platforms, modernisation, AI solutions and automation; Security & Networking – Cyber security, networking infrastructure, and secure architecture; Managed Services – Ongoing operational support, monitoring, and service management.
- Ensure all practices work together to deliver cohesive, high-quality outcomes for the customer.
- Customer Relationship Management
- Build trusted relationships with customer technology leaders and operational stakeholders.
- Lead service reviews, delivery governance meetings, and programme steering groups.
- Ensure strong customer satisfaction and adoption of delivered solutions.
- Proactively identify opportunities to improve service quality and customer value.
- Commercial & Financial Management
- Work with the Account Manager to ensure delivery supports account growth and retention.
- Work with Delivery to monitor project financials, margins, utilisation, and delivery costs.
- Manage agreed change requests, scope control, and contract adherence.
- Provide delivery insight to support renewals, expansions, and new opportunities.
- Operational Excellence
- Ensure delivery follows company delivery methodologies, standards, and governance frameworks.
- Maintain accurate delivery reporting, forecasts, and account performance metrics.
- Drive continuous improvement in delivery quality, efficiency, and customer experience.
Key Internal Relationships
- Account Manager / Sales Lead
- Practice Leaders (Business Solutions, Cloud & AI, Security & Networking)
- Managed Services Operations
- Programme Managers / Project Managers
- Customer Success and Service Management teams
What will you bring?
Skills & Experience
- Essential
- Proven experience managing technology delivery within client accounts.
- Experience with Microsoft technologies and platforms including Business Central, Dynamics, Azure, and data platforms.
- Experience managing customer stakeholders and executive governance forums.
- Ability to coordinate cross-functional technical teams.
- Strong commercial awareness.
- Desirable
- Experience delivering across multiple technology domains such as cloud, applications, infrastructure, and managed services.
- Knowledge of managed services and service management frameworks (ITIL).
- Familiarity with security, networking, and cloud delivery models.
Leadership Behaviours
- Customer First – focused on delivering measurable customer value and outcomes.
- Ownership & Accountability – takes responsibility for delivery success and resolving challenges.
- Collaboration – works effectively across practices and teams to deliver integrated solutions.
- Transparency – communicates clearly on delivery health, risks, and progress.
- Continuous Improvement – constantly seeks ways to enhance delivery quality and efficiency.
Success Measures
- On-time and on-budget delivery of projects and programmes.
- Customer satisfaction and service performance (NPS / CSAT).
- Account delivery health and risk management.
- Adoption and successful operation of delivered solutions.
- Contribution to account growth and long-term customer retention.
Why apply?
At Node4, we believe in fostering a culture of growth and development for our employees, and we encourage all internal candidates to apply for job openings. By applying for positions that match your current skill sets, you not only open up new career opportunities for yourself but also contribute to a diverse and innovative workplace. Internal candidates bring valuable insights and understanding of our company culture, values, and objectives, which can enhance team dynamics and drive our success further. We are committed to supporting your professional journey, and we look forward to seeing your applications!
Customer Delivery Executive Newbury · employer: risual Limited
At Node4, we pride ourselves on being an exceptional employer that prioritises the growth and development of our employees. Located in Newbury, we offer a collaborative work culture where you can thrive alongside a diverse team, while enjoying opportunities for professional advancement and continuous learning. With a strong focus on delivering quality technology services, we ensure that our employees are empowered to build meaningful relationships with clients and contribute to innovative solutions that drive success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Executive Newbury ·
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at risual Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like risual Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Delivery Executive Newbury ·
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to risual Limited:Your cover letter is your chance to shine! Tell us why you want to work at risual Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at risual Limited!
How to prepare for a job interview at risual Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
