At a Glance
- Tasks: Provide reactive network support and resolve incidents in a fast-paced environment.
- Company: Join Node4, a diverse and growing tech company focused on its people.
- Benefits: Opportunities for growth, learning, and a supportive team culture.
- Other info: Dynamic role with potential for career advancement and skill development.
- Why this job: Make a real impact by ensuring reliable network services for customers.
- Qualifications: Strong problem-solving skills and a willingness to learn.
The predicted salary is between 30000 - 40000 € per year.
Become a change maker and join Node4. Node4 has a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business – our people. We want you to grow, learn, and evolve alongside us. So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.
About the role
Provides reactive network support, focused on incident resolution and service restoration across customer environments. Operates in a fast‑paced, SLA‑driven environment, taking ownership of incidents from diagnosis through to resolution. Works under the guidance of Senior Engineers and Team Leader to deliver consistent, high‑quality technical outcomes. Contributes to stable, reliable service by resolving incidents effectively and maintaining high standards of ticket quality and communication.
Responsibilities
- Diagnose and resolve network incidents and service requests, ensuring timely restoration of service.
- Take ownership of incidents, maintaining clear updates, high‑quality communication, and accurate documentation.
- Manage tickets in line with SLA and operational standards, including prioritisation and progression.
- Configure and troubleshoot network devices including routers, switches, firewalls, and wireless infrastructure.
- Follow defined processes for incident, change, and escalation management.
- Escalate issues appropriately with clear diagnostics, context, and impact.
- Collaborate with Senior Engineers, Team Leader, and wider teams to support service restoration and resolution.
Behaviours
- Takes ownership and accountability for resolving incidents.
- Works in a structured, calm manner under pressure.
- Communicates clearly and professionally with customers and internal teams.
- Maintains attention to detail and commitment to quality.
- Demonstrates a strong willingness to learn and develop.
Measures of Success
- Incidents resolved within agreed SLA targets.
- High‑quality ticket management and communication.
- Strong contribution to customer satisfaction during service interactions.
- Accurate and complete documentation.
- Continuous improvement in technical capability.
Network Support Engineer - Reactive employer: risual Limited
At Node4, we pride ourselves on being an exceptional employer that values the growth and development of our employees. Our dynamic work culture fosters collaboration and innovation, providing ample opportunities for career advancement in a supportive environment. Located in a thriving tech hub, we offer competitive benefits and a commitment to maintaining a diverse workforce, ensuring that every team member feels valued and empowered to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Network Support Engineer - Reactive
✨Tip Number 1
Network support roles are all about communication, so practice your verbal skills! When you get the chance to chat with potential employers, make sure you can explain technical issues clearly and confidently. Remember, they want to see how you handle pressure and communicate under stress.
✨Tip Number 2
Show off your problem-solving skills during interviews! Be ready to discuss past incidents you've resolved, focusing on your thought process and the steps you took. This will demonstrate your ownership and accountability, which are key traits for a Network Support Engineer.
✨Tip Number 3
Don’t forget to ask questions! When you're in an interview, show your interest by asking about the team dynamics and how they handle escalations. This not only gives you insight into the company culture but also shows that you’re keen to collaborate and learn from others.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining Node4 and being part of our growing team. Let’s make this happen together!
We think you need these skills to ace Network Support Engineer - Reactive
Some tips for your application 🫡
Show Your Passion for Networking:When writing your application, let us see your enthusiasm for network support! Share any relevant experiences or projects that highlight your skills in diagnosing and resolving network incidents. We love to see candidates who are genuinely excited about the role.
Be Clear and Concise:In a fast-paced environment like ours, clarity is key. Make sure your application is easy to read and straight to the point. Use bullet points where necessary to break down your skills and experiences, so we can quickly see how you fit into our team.
Highlight Your Teamwork Skills:Since you'll be collaborating with Senior Engineers and other teams, it's important to showcase your ability to work well with others. Include examples of past teamwork experiences in your application to demonstrate how you contribute to a positive team dynamic.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to attach all the necessary documents in one go. Plus, it shows us you're serious about joining our team!
How to prepare for a job interview at risual Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of network devices like routers, switches, and firewalls. Be ready to discuss how you've diagnosed and resolved incidents in the past, as this will show your hands-on experience and technical capability.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've taken ownership of incidents and resolved them under pressure. Highlight your structured approach to troubleshooting and how you maintain clear communication throughout the process.
✨Understand SLA and Ticket Management
Familiarise yourself with Service Level Agreements (SLAs) and how they impact incident resolution. Be prepared to discuss how you prioritise and manage tickets to meet operational standards, as this is crucial for the role.
✨Demonstrate Your Willingness to Learn
Node4 values growth and development, so be ready to talk about how you stay updated with industry trends and your eagerness to learn from Senior Engineers. This shows that you're not just looking for a job, but a place to grow your career.
