Network Support Engineer

Become a change maker and join Node4.

Node4 has a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business – our people. We want you to grow, learn, and evolve alongside us.

So, whether you\’re just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.

About the role

We are seeking an experienced and motivated Network Support Engineer to join our expert team. In this role, you’ll provide advanced support for our networking solutions, troubleshoot complex issues, and ensure reliable connectivity for our clients. The ideal candidate will have a strong background in network support, a passion for problem-solving, and a desire to contribute to our mission of delivering exceptional service as standard.

On a day to day basis you will

1. Manage client support tickets, requests, and tasks
2. Utilise network management tools to support client networks
3. Manage vendor TAC cases
4. Implement standard network provisioning tasks to fulfil customer requests
5. Monitor SLAs & ensure client tickets are actioned and updated
6. Manage customer escalations
7. Support Client – Ethernet and WiFi LANs & WANs, routers, switches, firewalls
8. Participate in an Out of Hours On-call rota

This is a multidiscipline role requiring hands-on technical & fault management capabilities.

What will you bring?

Essential

1. Excellent communication skills, both written and verbal
2. Confidence to work and communicate across a variety of audiences
3. Excellent time management skills and an ability to prioritize and multi-task
4. Attention to detail and getting it right first time
5. Ability to work as part of a team
6. Ability to work pro-actively and to tight deadlines
7. Knowledge and experience in working in an ITIL environment

Technical Skills

1. Strong knowledge of network principles in a support environment
2. Working knowledge and accreditation for Juniper, Cisco or Fortinet
3. IP Addressing & DHCP
4. BGP, OSPF, NAT & PAT
5. Routing & Switching
6. QOS implementation and troubleshooting
7. IPSec VPN configuration & management
8. MPLS & SD WAN knowledge
9. Tools – LogicMonitor, Observium, PRTG & Solarwinds

Desirable

1. F5 experience
2. Palo Alto experience
3. Cisco Meraki experience
4. MS Azure Networking
5. Experience working in a Managed Service Provider environment

What can we offer you?

1. Hybrid Working
2. Private Medical Insurance or Company Paid Health Cash Plan
3. Employee Assistance Program
4. 25 days holidays plus your birthday off
5. Option to purchase additional holiday (up to 5 days)
6. Company Pension Scheme
7. Life Assurance x 4
8. A diverse workforce
9. Employee investment with Node4 training Academy
10. Family savings and shopping discounts through the Node4 benefits portal
11. Discounted Gym Membership
12. Modern facilities with open and welcoming breakout areas
13. Company Social events
14. Never ending supply of hot and cold drinks, biscuits, sweets, and fruit

Why join Node4?

Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.

Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.

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