At a Glance
- Tasks: Shape and architect Node4’s next-gen managed services for customers.
- Company: Join a leading tech company focused on innovation and customer success.
- Benefits: Enjoy hybrid working, private medical insurance, and 25 days holiday plus your birthday off.
- Other info: Collaborative environment with opportunities for continuous learning and career growth.
- Why this job: Be a trusted advisor and influence the future of managed services.
- Qualifications: Strong ITSM knowledge and experience in pre-sales or solutions engineering.
The predicted salary is between 60000 - 80000 £ per year.
About the role
The Managed Services Pre-Sales Service Architect is a customer‑facing technical services specialist responsible for shaping, positioning, and architecting Node4’s next‑generation managed services portfolio for customers. This lead role will take responsibility for alignment of services to client requirements and feeding the roadmap for our set of managed services, built around Node4’s product set, over the coming years. This role plays a critical role in translating customer challenges into tailored solutions, driving trust in Node4’s capabilities, and helping secure new business.
Key Responsibilities
- Pre‑Sales Engagement
- Partner with account managers and solution specialists to position Node4’s product focused managed services portfolio during the sales cycle
- Architect ITSM solutions for customers
- Lead discovery sessions with customers to uncover business, service and technical requirements
- Deliver compelling presentations showcasing Node4’s managed services offerings
- Articulate the value of managed services within broader Node4 offerings (Cloud, Networking, Data & AI, Modern Workplace, Security, and Business Applications).
- Produce high-quality proposals, service architecture & designs, and statements of work (SoW) aligned to customer requirements and Node4 delivery capabilities.
- Ensure designs incorporate security best practices, regulatory compliance (e.g., ISO 27001, NIST, Cyber Essentials+, GDPR), and future‑proofing for customer growth.
- Portfolio & Innovation Contribution
- Act as a feedback loop between customers, sales, and the product management team to influence Node4’s managed services for product sets roadmap
- Position innovative new solutions into Node4 and challenge the status quo
- Work with the Node4 product team to develop repeatable playbooks, reference architectures, and sales collateral to accelerate adoption of new services
- Work with the sales enablement team supporting sales and technical teams by sharing knowledge and conducting training sessions
- Work closely with Node4 managed services practice and operations function align supported services to the Node4 product and services catalogue
- Client Relationship & Thoughts Leadership
- Build trusted advisor status with key stakeholders (CTO, COO, and Support Managers)
- Participate in industry events, roundtables, and webinars as an evangelist for Node4
- Support bid teams with RFP responses and qualification content
Skills and Experience Required
- Technical Expertise
- Strong knowledge of the IT Service Management (ITSM) approach
- Strong knowledge of the IT Infrastructure Library (ITIL) portfolio, ITIL qualification preferable
- Strong Knowledge of a Managed Service Provider support framework for 1st to 4th line
- Experience in service architecture and design
- Experience developing and implementing managed service solutions for IT managed service providers
- Knowledge of Cloud (SaaS, PaaS and IaaS) technology, end user environment and managed service support of these, including Microsoft Azure
- Awareness of compliance frameworks (ISO, NIST, CIS, GDPR) and how they map into solution design
- Pre‑Sales & Consulting Skills
- Proven track record in a pre‑sales or solutions engineering role within a managed service provider (MSP), System Integrator, or vendor
- Ability to build tailored presentations and deliver persuasive demos to both technical and business audiences
- Strong experience in creating solution proposals, SoWs, and RFP responses
- Commercial awareness to align solutions with business outcomes and ROI
- Personal Attributes
- Excellent communication and stakeholder engagement skills
- Strong problem‑solving mindset with ability to simplify complexity for customers
- Collaborative team player, comfortable working across sales, delivery, and product teams
- Passion for continuous learning
- Ability to learn Node4’s go‑to market offerings quickly
- Agile approach to change
Key Measures of Success
- Contribution to the Managed Services sales pipeline and revenue growth
- Win rate of opportunities influenced by Managed Service engagement
- Customer satisfaction scores on pre‑sales interactions
- Reusable assets (playbooks, architectures, collateral) created for portfolio scaling
- Positive influence on the development of Node4’s future portfolio
What can we offer you?
- Hybrid Working
- Private Medical Insurance or Company Paid Health Cash Plan
- Employee Assistance Program
- 25 days holidays plus your birthday off
- Option to purchase additional holiday (up to 5 days)
- Company Pension Scheme
- Life Assurance x 4
- A diverse workforce
- Employee investment with Node4 training Academy
- Family savings and shopping discounts through the Node4 benefits portal.
- Discounted Gym Membership
- Modern facilities with open and welcoming breakout areas
- Company Social events
- Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Managed Services Pre-Sales Service Architect OCTO · United Kingdom · employer: risual Limited
Node4 is an exceptional employer that prioritises employee well-being and professional growth, offering a hybrid working model and a comprehensive benefits package including private medical insurance, generous holiday allowances, and a supportive training academy. Our collaborative work culture fosters innovation and trust, empowering employees to shape the future of managed services while enjoying modern facilities and engaging social events in the vibrant UK tech landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Managed Services Pre-Sales Service Architect OCTO · United Kingdom ·
✨Tip Number 1
Network like a pro! Get out there and connect with industry folks on LinkedIn or at events. The more people you know, the better your chances of landing that dream role.
✨Tip Number 2
Practice your pitch! You never know when you'll get a chance to showcase your skills. Prepare a quick summary of your experience and how it aligns with Node4’s managed services.
✨Tip Number 3
Tailor your approach! When chatting with potential employers, make sure to highlight how your expertise in ITSM and service architecture can directly benefit their business.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you're serious about joining the Node4 team.
We think you need these skills to ace Managed Services Pre-Sales Service Architect OCTO · United Kingdom ·
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with IT Service Management and pre-sales roles. We want to see how your skills align with the Managed Services Pre-Sales Service Architect position, so don’t hold back on showcasing relevant projects!
Showcase Your Technical Expertise:Don’t forget to emphasise your knowledge of ITIL, cloud technologies, and compliance frameworks in your application. We’re looking for someone who can articulate these concepts clearly, so give us examples of how you’ve applied this expertise in past roles.
Be Personable and Engaging:Your written application should reflect your communication skills. Use a friendly tone and make it engaging! We want to get a sense of your personality and how you’d fit into our team, so let your enthusiasm for the role shine through.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Node4!
How to prepare for a job interview at risual Limited
✨Know Your ITSM Inside Out
Make sure you brush up on your IT Service Management (ITSM) knowledge. Understand the key principles and frameworks like ITIL, as you'll need to articulate how these can be applied to Node4’s managed services portfolio during your interview.
✨Tailor Your Presentations
Prepare to showcase your ability to create tailored presentations. Think about how you can demonstrate Node4’s offerings in a way that resonates with potential clients, highlighting the value of managed services and how they align with business outcomes.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific examples where you've simplified complex challenges for customers. This role requires a strong problem-solving mindset, so think of scenarios where you've successfully navigated client needs and delivered effective solutions.
✨Engage with Stakeholders
Demonstrate your communication skills by discussing how you've built relationships with key stakeholders in previous roles. Highlight your experience in engaging with CTOs, COOs, and other decision-makers, as this will be crucial for establishing trust and credibility at Node4.
