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- Tasks: Join our team as a D365 LS Retail Support Consultant, managing customer communications and service tickets.
- Company: Node4 is a rapidly growing tech company focused on people and exceptional service.
- Benefits: Enjoy hybrid working, private medical insurance, 25 days holiday plus your birthday off, and more!
- Why this job: Be part of a vibrant team that values passion, innovation, and trust while developing your career.
- Qualifications: 2+ years with Nav and D365 Business Central, 1+ year with LS Retail, and strong communication skills required.
- Other info: Work remotely with occasional travel to offices and client sites; enjoy a supportive and diverse work environment.
The predicted salary is between 36000 - 60000 £ per year.
Become a change maker and join Node4. Node4 has a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us. So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.
About the role
We are looking for somebody to join our team as a D365 LS Retail Support Consultant. Our Service Team specializes in and manages a range of Dynamics products including CE, PowerApps, LS Retail, Dynamics 365 BC, and F&O. This role can be performed remotely with travel to Node4 offices and client sites. As the single point of contact between the end-customer and the service being provided, you will deliver a customer-centric service by managing communications professionally and progressing tickets in accordance with agreed Service Level Agreements while demonstrating excellent customer service skills. The role will require good working knowledge of Dynamics products with a specific focus on LS Retail. The ideal candidate for this role will be proactive, meticulous, and a team player. If you are a Nav/BC consultant with LS Retail experience and fantastic communication skills, this may be the role for you.
What will you bring?
- Intermediate/advanced application knowledge
- 2+ years’ experience with Nav and D365 Business Central
- 1+ years’ experience with LS Retail
- Good communication skills
- Good analytical skills
- Experience of working in a customer services environment
Beneficial Skills:
- MB-800 Microsoft BC SAAS
- C/AL, C/SIDE, AL
- SQL Server experience, queries, maintenance, configuration, performance/optimisation
- Intermediate/advanced platform knowledge
What can we offer you?
- Hybrid working
- Private medical insurance or company-paid health cash plan
- Employee assistance program
- 25 days holidays plus your birthday off
- Option to purchase additional holiday (up to 5 days)
- Company pension scheme
- Life assurance x 4
- A diverse workforce
- Employee investment with Node4 training academy
- Family savings and shopping discounts through the Node4 benefits portal
- Discounted gym membership
- Modern facilities with open and welcoming breakout areas
- Company social events
- Never-ending supply of hot and cold drinks, biscuits, sweets, and fruit
Why join Node4?
Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide, from three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust. Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.
LS Retail Support Consultant employer: risual Limited
Contact Detail:
risual Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land LS Retail Support Consultant
✨Tip Number 1
Familiarise yourself with the Dynamics products mentioned in the job description, especially LS Retail. Understanding the nuances of these tools will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples from your past experiences where you successfully managed client communications or resolved issues. This will highlight your ability to deliver a customer-centric service, which is crucial for this position.
✨Tip Number 3
Network with current or former employees of Node4 on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare thoughtful questions about Node4's growth and how they support employee development. This shows that you're not just interested in the role, but also in contributing to the company's success and your own professional growth.
We think you need these skills to ace LS Retail Support Consultant
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the LS Retail Support Consultant position. Familiarise yourself with Dynamics products, especially LS Retail, to tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience with Nav and D365 Business Central, as well as any customer service roles you've held. Be specific about your achievements and how they relate to the job description.
Showcase Communication Skills: Since excellent communication skills are crucial for this role, provide examples in your application that demonstrate your ability to manage customer interactions professionally and effectively.
Tailor Your Application: Customise your CV and cover letter to reflect Node4's values of Passion, Innovation, and Trust. Show how your personal values align with theirs and express your enthusiasm for joining their diverse team.
How to prepare for a job interview at risual Limited
✨Know Your Dynamics Products
Make sure you have a solid understanding of Dynamics products, especially LS Retail. Brush up on your knowledge of D365 Business Central and be ready to discuss how you've used these tools in previous roles.
✨Showcase Your Customer Service Skills
As a support consultant, excellent customer service is key. Prepare examples of how you've successfully managed customer communications and resolved issues in a timely manner, demonstrating your proactive approach.
✨Be Ready for Technical Questions
Expect technical questions related to SQL Server, C/AL, and AL. Review your experience with queries and performance optimisation, as these are likely to come up during the interview.
✨Emphasise Teamwork and Collaboration
Node4 values a team-oriented environment. Be prepared to discuss how you've worked effectively within a team, highlighting your ability to collaborate and contribute to group success.
