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For Companies At a Glance
- Tasks: Lead seamless transitions of IT services and enhance customer experiences.
- Company: Join Node4, a vibrant tech company focused on growth and innovation.
- Benefits: Enjoy hybrid working, health insurance, 25 days holiday, and more perks.
- Other info: Join a diverse team with excellent career growth opportunities.
- Why this job: Be a change maker in a dynamic environment while developing your career.
- Qualifications: Experience in Transition Management and strong communication skills required.
The predicted salary is between 50000 - 60000 £ per year.
Become a change maker and join Node4. Node4 has a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business – our people. We want you to grow, learn, and evolve alongside us.
About the role
As the Transition Manager, you will play a crucial role in collaborating with the Service Design Manager and the Project Management team to ensure the successful transition of new and changing services into the live service environment according to key deliverables. You will oversee and be responsible for executing top‑tier transition processes that facilitate a seamless customer experience from project initiation to live service.
In this role, you will proactively define and implement processes and operational best practices in service onboarding and in‑life service management. Additionally, you will act as a gatekeeper, ensuring a ‘Soft Landing’ approach when delivering services into live support.
Responsibilities
- Oversee the end‑to‑end transition process for new and modified IT services ensuring compliance across all supporting functional areas.
- Ensure all transition activities are completed on time, within scope, and meet quality standards.
- Act as the primary point of contact for all transition‑related issues and escalations.
- Ensure new Services have a fully developed end‑to‑end support structure throughout the Node4 operations ecosystem.
- Ensure effective decommissioning of services that are deemed 'end of life.'
- Ensure the weekly convening of the Service Acceptance Board (SAB) to facilitate the onboarding of new services.
- Manage the ServiceNow Transition request queue by ensuring timely completion of service transition matrices (STM) and Service Acceptance Board (SAB) upon request.
- Ensure training requirements and any other non‑functional requirements are defined and delivered against the agreed Operational Acceptance Criteria (OAC).
- Support in transitioning new services or technologies into support by working with the relevant delivery and support teams.
What will you bring?
As Transition Manager, you will be expected to demonstrate certain skills to fulfil the role successfully. These include:
- An extensive grounding in Transition Management.
- Experience supporting high growth.
- Be an effective manager of your own time.
- Enjoy working in a fast‑paced and energetic environment.
- Confidence to work and communicate with a variety of audiences in a professional manner.
- Excellent time management skills and an ability to prioritise and multi‑task.
- Attention to detail and getting it right the first time.
- Ability to work proactively and to tight deadlines.
- Good customer service skills and ability to proactively manage customer expectations.
- ITIL foundation qualified (v3 or v4).
What can we offer you?
- Hybrid Working
- Private Medical Insurance or Company Paid Health Cash Plan
- Employee Assistance Program
- 25 days holidays plus your birthday off
- Option to purchase additional holiday (up to 5 days)
- Company Pension Scheme
- Life Assurance x 4
- A diverse workforce
- Employee investment with Node4 training Academy
- Family savings and shopping discounts through the Node4 benefits portal.
- Discounted Gym Membership
- Modern facilities with open and welcoming breakout areas
- Company Social events
- Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Why join Node4?
Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust. Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.
Transition Manager Managed Services · United Kingdom · in London employer: risual Limited
Contact Detail:
risual Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transition Manager Managed Services · United Kingdom · in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching Node4 and its culture. Show us you’re not just another candidate, but someone who truly gets what we’re about!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills as a Transition Manager can help us deliver seamless service transitions. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people at Node4.
We think you need these skills to ace Transition Manager Managed Services · United Kingdom · in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Transition Manager role. Highlight your experience in transition management and how it aligns with Node4's values and responsibilities. We want to see how you can make a difference!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that showcase your time management, attention to detail, and customer service abilities. We love seeing how you’ve tackled challenges head-on.
Be Authentic: Let your personality shine through in your application. We’re looking for someone who fits into our vibrant culture, so don’t be afraid to show us who you are and what makes you passionate about this role at Node4.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at risual Limited
✨Know Your Transition Management Basics
Before the interview, brush up on your knowledge of transition management principles. Be ready to discuss how you’ve successfully managed transitions in the past, focusing on specific processes and best practices that align with Node4's needs.
✨Showcase Your Communication Skills
As a Transition Manager, you'll need to communicate effectively with various teams. Prepare examples of how you've navigated complex communication scenarios, ensuring everyone is on the same page during transitions.
✨Demonstrate Your Problem-Solving Abilities
Be prepared to discuss challenges you've faced in previous roles and how you resolved them. Highlight your proactive approach to managing customer expectations and ensuring a smooth transition process.
✨Familiarise Yourself with Node4's Culture
Research Node4’s values and culture before your interview. Be ready to explain how your personal values align with theirs, especially regarding passion, innovation, and trust, as this will show you're a great fit for their team.