At a Glance
- Tasks: Support and enhance our Internal IT Cloud Infrastructure while providing top-notch service to colleagues.
- Company: Join Node4, a rapidly growing and award-winning tech company with a vibrant culture.
- Benefits: Enjoy hybrid working, private medical insurance, 25 days holiday, and a supportive work environment.
- Other info: Be part of a diverse team committed to exceptional service and continuous improvement.
- Why this job: Step up your IT career in a dynamic team and gain exposure to innovative technologies.
- Qualifications: Knowledge of Active Directory, Windows Server, and networking skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
About the role
As we expand into new markets and introduce innovative solutions into our product range, we have a requirement to expand our Internal IT Team. This is the ideal role for a first line support professional who is looking to make the next step up in their career and transition into a second / third line environment. The successful candidate will possess knowledge of Active Directory, EntraID, Intune, Defender, Windows Server, Hypervisor Management, and Networking capabilities. The Internal IT Support Engineer will join a dynamic second level team within a rapidly growing, award‑winning, and highly accredited company and who wants to gain wider technological exposure. The Internal IT Support Engineer will be required to provide and promote a professional, high quality, client‑driven service to our internal customers (fellow colleagues), ensuring industry‑leading levels of customer satisfaction.
Responsibilities
- Working as part of the Internal Support Team within the Office of the CTO, you will be responsible for supporting the Internal IT Cloud Infrastructure across the Node4 Group.
- You will be asked to maintain and exceed SLA’s / OLA’s for support tasks and incidents whilst supporting the project teams on the implementation and rollout of new technology.
- To reduce the levels of technical debt with Internal IT and Node4.
- Perform system administration activities of Active Directory, Windows Server, Load Balancers, VMware Hypervisors, Entra ID, M365 and Intune.
- To maintain and, where possible to improve the End User Experience, ensuring that internal apps and systems remain available, secure and adhere to all policies/compliance Node4 is committed to.
- To assist the Internal IT Manager with delivering on the strategy and scope for the function.
- To respond to and maintain tickets assigned to the team within the defined SLA/OLAs and to provide 2nd level support for escalated Internal IT platform incidents.
- Assist with integrating acquired organisations into Node4 are aligned to the strategy and scope of the function and the broader Node4 organisational capabilities.
- To function as a role model to both the team, providing knowledge transfers and mentoring to your peers.
- To drive a culture of ownership and accountability.
- Develop processes and procedures to ensure consistent operations.
- To identify areas and processes that would benefit from automation and to implement automation or to consult with other teams to achieve the desired levels of automation as required and agreed.
- Undertake training and knowledge transfers to develop both your own and the team’s skillset.
- Apply the principles of continual service improvement to team and supported services.
- Implement security best practices and compliance framework adherence for Internal IT environments.
- Work with an ITIL based approach to Incident, problem, and change management.
- Conduct root cause analysis for recurring issues and implement long‑term fixes.
- Work closely with cross‑functional teams including Service Desk, Security, Compliance and Network teams.
- Create and maintain technical documentation and end user guides.
- Occasional weekend and evening work to facilitate upgrades and other works on the Internal IT platforms.
- Proactively identify security risks within Node4 and to collaborate with the relevant teams to reduce our risk profile.
What will you bring?
- Windows Server
- Active Directory
- Load Balancers
- Hypervisors
- Group Policy
- Intune
- Entra ID
- External domain and DNS management
- Familiarity with automation tools and scripting languages, ideally PowerShell.
- Diligence and getting it right first time.
- Task ownership, ensuring timescales are kept and stakeholders are informed.
- Troubleshooting skills.
- Knowledge of TCP/IP, DHCP, DNS and network troubleshooting.
- Confidence to work and communicate across a variety of audiences in a professional manner.
- Exposure to collaborating with senior stakeholders.
- To be able to obtain SC and NPPV security clearances.
Beneficial Experience & Skills
- Proven experience in delivering internal IT support to multiple departments and business units in a Managed Service Provider environment.
- ServiceNow experience.
- ITIL foundation qualified (v3, v4, or v5).
- Microsoft certifications.
- Single Sign On/SAML.
- Linux administration.
- Load balancing and clustering (e.g. NetScaler’s).
- Endpoint patching experience, especially with 3rd party tools.
What can we offer you?
- Hybrid Working
- Private Medical Insurance or Company Paid Health Cash Plan
- Employee Assistance Program
- 25 days holidays plus your birthday off
- Option to purchase additional holiday (up to 5 days)
- Company Pension Scheme
- Life Assurance x 4
- A diverse workforce
- Employee investment with Node4 training Academy
- Family savings and shopping discounts through the Node4 benefits portal.
- Discounted Gym Membership
- Modern facilities with open and welcoming breakout areas
- Company Social events
- Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Why join Node4?
Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide and beyond. From three people to a workforce of over 900. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.
StudySmarter Expert Advice🤫
We think this is how you could land Internal IT Support Engineer OCTO · United Kingdom
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what risual Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges risual Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at risual Limited!
✨Direct Apply to risual Limited
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We think you need these skills to ace Internal IT Support Engineer OCTO · United Kingdom
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at risual Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at risual Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at risual Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
