Node4 is looking for a 1st line support engineer who will be the entry point for all requests and tickets. You will work closely with 2nd line teams to provide a cohesive client experience and update customers through logging, research, action plans, escalation, and resolution.
An excellent line of communication must be upheld with both team members and clients to ensure the highest level of customer service.
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Hybrid 1st Line IT Support Engineer | Service Desk employer: risual Limited
Node4 is an exceptional employer that fosters a dynamic and collaborative work culture, perfect for those looking to make a significant impact in the SMB market. With a strong focus on employee growth and development, we offer comprehensive training and support, alongside competitive benefits that enhance work-life balance. Located in the UK, our team enjoys a vibrant environment where innovation thrives, making it an ideal place for passionate individuals to advance their careers in technology.
