At a Glance
- Tasks: Elevate customer experience and maximise ERP system potential for businesses.
- Company: Node4, a vibrant tech company focused on innovation and customer satisfaction.
- Benefits: Hybrid working, private medical insurance, 25 days holiday plus your birthday off, and more.
- Other info: Dynamic work environment with excellent career development opportunities.
- Why this job: Join a passionate team and make a real impact in the tech industry.
- Qualifications: In-depth ERP knowledge, strong communication skills, and project management experience.
The predicted salary is between 50000 - 60000 £ per year.
About Node4
We are a united force driven by a single ambition; to deliver faster transformation, lower cost, and truly differentiated outcomes - we do this by bringing together our AI Augmented MSP platform, hybrid sovereign cloud solutions, deep Microsoft expertise and the Node4 People.
We are:
- Nimble – We focus on what matters most, adapt fast and embrace change.
- Original – We think differently, stay curious and innovate.
- Driven – We are bold, bring energy and own the outcome.
- Engaged – We operate as one, building strong relationships.
- 4 More – We always go further for our people, customers and partners.
About the role
Are you passionate about ERP systems and driven to help businesses thrive? At Node4, we support over 750 NAV/Business Central customers, and we're looking for a dedicated Engagement Manager who can elevate our customer experience and maximise the potential of their systems.
Key Responsibilities:
- Customer Happiness: Your primary goal is to ensure our customers are happy, well-served, and fully informed.
- Stay Updated: Regularly engage with customers to keep them abreast of the latest updates, technologies, and Node4 software, as well as third-party solutions.
- Deep Understanding: Dive deep into your customer's business to build comprehensive Account Plans that enhance their processes and drive success.
- Innovation Advocate: Introduce new tools and products, and drive necessary changes by leveraging the extensive services within the Node4 group.
- Customer-Centric: Prioritise understanding customer needs and making their systems work seamlessly for them.
- Internal Coordination: Collaborate with our Projects Team to manage change requests efficiently.
- Team Synergy: Foster dynamic working relationships with other teams within Node4.
- CRM Maintenance: Keep our CRM system updated with relevant information.
- Identify Opportunities: Spot commercial opportunities and raise change requests as needed.
- Time Management: Efficiently manage your time and schedule to maximise productivity.
- Trusted Advisor: Become the trusted advisor and primary conduit between Node4 and the customer.
What will you bring?
- ERP Knowledge: In-depth understanding of NAV/Business Central and its application in different business contexts.
- Customer Focus: Proven ability to maintain and enhance customer satisfaction through exceptional service and support.
- Communication Skills: Excellent verbal and written communication skills, with the ability to engage and influence stakeholders at all levels.
- Project Management: Strong project management skills, including the ability to handle multiple priorities and coordinate change requests effectively.
- Analytical Abilities: Keen analytical skills to understand business needs, identify opportunities, and develop actionable solutions.
- Technical Acumen: Familiarity with TNP software and third-party solutions, with the ability to learn and adapt to new tools and technologies.
- Relationship Building: Strong interpersonal skills with a track record of building and maintaining dynamic working relationships.
- Organisational Skills: Effective time and diary management, with an ability to balance various responsibilities and meet deadlines.
- CRM Proficiency: Experience with CRM systems to keep customer data accurate and up-to-date.
What can we offer you?
- Hybrid Working
- Private Medical Insurance or Company Paid Health Cash Plan
- Employee Assistance Program
- 25 days holidays plus your birthday off
- Option to purchase additional holiday (up to 5 days)
- Company Pension Scheme
- Life Assurance x 4
- A diverse workforce
- Employee investment with Node4 training Academy
- Family savings and shopping discounts through the Node4 benefits portal.
- Discounted Gym Membership
- Modern facilities with open and welcoming breakout areas
- Company Social events
- Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Why join Node4?
Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide and beyond. From three people to a workforce of over 900. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard.
Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.
Engagement Manager Corporate · United Kingdom employer: risual Limited
Node4 is an exceptional employer that prioritises employee growth and well-being, offering a vibrant work culture where innovation and collaboration thrive. With benefits like hybrid working, private medical insurance, and a commitment to professional development through the Node4 training Academy, employees are empowered to excel in their roles while enjoying a supportive environment. Located in the UK, Node4 fosters strong relationships and encourages a customer-centric approach, making it an ideal place for those passionate about technology and service excellence.
