At a Glance
- Tasks: Elevate customer experience and maximise ERP system potential.
- Company: Join a vibrant tech company focused on innovation and customer satisfaction.
- Benefits: Hybrid working, private medical insurance, 25 days holiday plus your birthday off.
- Other info: Dynamic team culture with excellent career development opportunities.
- Why this job: Be a trusted advisor and make a real impact on customer success.
- Qualifications: In-depth ERP knowledge, strong communication skills, and project management experience.
The predicted salary is between 42750 - 52250 £ per year.
About Node4
We are a united force driven by a single ambition; to deliver faster transformation, lower cost, and truly differentiated outcomes - we do this by bringing together our AI Augmented MSP platform, hybrid sovereign cloud solutions, deep Microsoft expertise and the Node4 People.
We are:
- Nimble – We focus on what matters most, adapt fast and embrace change.
- Original – We think differently, stay curious and innovate.
- Driven – We are bold, bring energy and own the outcome.
- Engaged – We operate as one, building strong relationships.
- 4 More – We always go further for our people, customers and partners.
About the role
Are you passionate about ERP systems and driven to help businesses thrive? At Node4, we support NAV/Business Central customers, and we're looking for dedicated Engagement Managers who can elevate our customer experience and maximize the potential of their systems.
Key Responsibilities:
- Customer Happiness: Your primary goal is to ensure our customers are happy, well-served, and fully informed.
- Stay Updated: Regularly engage with customers to keep them abreast of the latest updates, technologies, and Node4 software, as well as third-party solutions.
- Deep Understanding: Dive deep into your customer's business to build comprehensive Account Plans that enhance their processes and drive success.
- Innovation Advocate: Introduce new tools and products, and drive necessary changes by leveraging the extensive services within the Node4 group.
- Customer-Centric: Prioritize understanding customer needs and making their systems work seamlessly for them.
- Internal Coordination: Collaborate with our Projects Team to manage change requests efficiently.
- Team Synergy: Foster dynamic working relationships with other teams within Node4.
- CRM Maintenance: Keep our CRM system updated with relevant information.
- Identify Opportunities: Spot commercial opportunities and raise change requests as needed.
- Time Management: Efficiently manage your time and schedule to maximize productivity.
- Trusted Advisor: Become the trusted advisor and primary conduit between Node4 and the customer.
What will you bring?
- ERP Knowledge: In-depth understanding of NAV/Business Central and its application in different business contexts.
- Customer Focus: Proven ability to maintain and enhance customer satisfaction through exceptional service and support.
- Communication Skills: Excellent verbal and written communication skills, with the ability to engage and influence stakeholders at all levels.
- Project Management: Strong project management skills, including the ability to handle multiple priorities and coordinate change requests effectively.
- Analytical Abilities: Keen analytical skills to understand business needs, identify opportunities, and develop actionable solutions.
- Technical Acumen: Familiarity with TNP software and third-party solutions, with the ability to learn and adapt to new tools and technologies.
- Relationship Building: Strong interpersonal skills with a track record of building and maintaining dynamic working relationships.
- Organisational Skills: Effective time and diary management, with an ability to balance various responsibilities and meet deadlines.
- CRM Proficiency: Experience with CRM systems to keep customer data accurate and up-to-date.
What can we offer you?
- Hybrid Working
- Private Medical Insurance or Company Paid Health Cash Plan
- Employee Assistance Program
- 25 days holidays plus your birthday off
- Option to purchase additional holiday (up to 5 days)
- Company Pension Scheme
- Life Assurance x 4
- A diverse workforce
- Employee investment with Node4 training Academy
- Family savings and shopping discounts through the Node4 benefits portal.
- Discounted Gym Membership
- Modern facilities with open and welcoming breakout areas
- Company Social events
- Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Why join Node4?
Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide and beyond. From three people to a workforce of over 900. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.
Engagement Manager employer: risual Limited
risual Limited is an exceptional employer located in Newbury, offering a dynamic work environment that fosters innovation and collaboration. With a strong focus on employee growth, the company provides opportunities for professional development alongside attractive benefits such as private medical insurance and a comprehensive Pension Scheme. The hybrid working model further enhances work-life balance, making risual Limited a rewarding place to build a meaningful career in the technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Engagement Manager
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Engagement Manager at risual Limited!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like risual Limited or be willing to refer you for that Engagement Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from risual Limited who’s on the lookout for their next Engagement Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Engagement Manager role at risual Limited!
We think you need these skills to ace Engagement Manager
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at risual Limited. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at risual Limited
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at risual Limited. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
