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- Tasks: Support clients by managing their queries and ensuring a seamless experience.
- Company: Node4 is a rapidly growing tech company focused on innovation and exceptional service.
- Benefits: Enjoy hybrid working, private medical insurance, 25 days holiday, and more perks.
- Why this job: Join a vibrant team that values passion, innovation, and trust while developing your skills.
- Qualifications: 2 years of Dynamics NAV/Business Central experience and excellent customer service skills required.
- Other info: Opportunity for personal growth in a supportive and diverse environment.
The predicted salary is between 28800 - 43200 £ per year.
We are home to a committed, talented and diverse workforce that is getting bigger all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business – our people. We want you to progress, learn and evolve alongside us.
Our values are our collective beliefs that shape our identity, behaviour, and relationships. They reflect what we stand for, influence our culture and serve as the foundation of our brand. They are… Innovation, Passion, Trust.
JOB OVERVIEW / OBJECTIVE
As a D365 Business Central Customer Support Consultant, you will be the point of contact to provide a cohesive experience for clients. You will be required to update customers on all stages of support calls, from logging, research, action plan, escalation to resolution and if required timely escalate to team leads or managers. An excellent line of communication must be always upheld with team members and clients to ensure the highest level of customer service.
The ideal candidate for this role will be an approachable and pro-active problem solver with a good understanding of Microsoft Dynamics NAV/Business Central and related products. The successful candidate can join the team in a remote or hybrid capacity however may on occasion be called into our offices in the UK as needed. Overall, our customer support consultants are the focal point of our managed services team providing first class support to our customers ensuring they are leveraging the benefits of their technology investment.
WHAT YOU WILL BRING
- The drive to continually progress skills year on year and keen to learn.
- Excellent attention to detail with a methodical approach to tasks.
- Ability to adapt to new and unfamiliar technologies quickly.
- Excellent self-driven time management skills applied when delivering support services.
- Highly motivated to deliver quality outcomes with the ability to remain calm under pressure.
- Excellent communication skills at all levels.
- Excellent personal management skills relating to conduct, timekeeping and delivery against commitments.
- Excellent punctuality skills relating to customer and non-customer engagements.
- Excellent inter-personal skills working in and contributing to small and large teams both client facing and internally.
- Contribute to new ideas for support and managed services.
ESSENTIAL CRITERIA
- Excellent customer service skills & confident relationship creator.
- 2 years Dynamics NAV/Business Central experience & familiarity with common third-party products.
- An enthusiasm and a passion for Microsoft Dynamics.
- MB-800 Certification preferable.
- Initiative and proactive approach with experience working from and with a support desk.
- The ability to work on your own and be an approachable team player.
- Natural ‘can do’ attitude & analytical approach to issues.
WHAT WE CAN OFFER YOU
- Hybrid Working
- Private Medical Insurance or Company Paid Health Cash Plan
- Employee Assistance Program
- 25 days holidays plus your birthday off
- Option to purchase additional holiday (up to 5 days)
- Company Pension Scheme
- Life Assurance x 4
- A diverse workforce
- Employee investment with Node4 training Academy
- Family savings and shopping discounts through the Node4 benefits portal.
- Discounted Gym Membership
- Modern facilities with open and welcoming breakout areas
- Company Social events
- Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Why join Node4?
Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust. Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.
Customer Support Consultant - Business Central Digital Practice · United Kingdom · employer: risual Limited
Contact Detail:
risual Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Consultant - Business Central Digital Practice · United Kingdom ·
✨Tip Number 1
Familiarise yourself with Microsoft Dynamics NAV and Business Central. Since the role requires a good understanding of these products, consider exploring online resources or forums to deepen your knowledge and stay updated on any new features.
✨Tip Number 2
Practice your communication skills. As a Customer Support Consultant, you'll need to maintain excellent communication with clients and team members. Role-playing scenarios with friends or family can help you refine your approach to customer interactions.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved issues or improved processes. Being able to articulate these during an interview will demonstrate your proactive approach.
✨Tip Number 4
Network with current employees or professionals in the field. Engaging with others who work at Node4 or in similar roles can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Customer Support Consultant - Business Central Digital Practice · United Kingdom ·
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Support Consultant position. Understand the key responsibilities and required skills, especially around Microsoft Dynamics NAV/Business Central.
Tailor Your CV: Customise your CV to highlight relevant experience in customer support and familiarity with Microsoft Dynamics products. Emphasise your problem-solving skills and any certifications like MB-800 that you may have.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for technology and customer service. Use specific examples from your past experiences to demonstrate how you embody the values of Innovation, Passion, and Trust.
Showcase Communication Skills: In your application, emphasise your excellent communication skills. Provide examples of how you've maintained effective communication with clients and team members in previous roles, as this is crucial for the position.
How to prepare for a job interview at risual Limited
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples of how you've gone above and beyond for clients in the past, as this role is all about creating a cohesive experience for customers.
✨Demonstrate Your Technical Knowledge
Since the position requires familiarity with Microsoft Dynamics NAV/Business Central, be prepared to discuss your experience with these technologies. Highlight any relevant projects or challenges you've faced and how you overcame them.
✨Exhibit Strong Communication Skills
Communication is key in this role. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you maintain communication with team members and clients during support calls.
✨Prepare for Problem-Solving Scenarios
As a Customer Support Consultant, you'll need to be a proactive problem solver. Think of specific examples where you've successfully resolved issues under pressure, and be ready to share your analytical approach to tackling challenges.
