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- Tasks: Lead AV installations and provide expert support for high-profile clients.
- Company: Join a dynamic team delivering cutting-edge AV solutions in exciting environments.
- Benefits: Enjoy competitive pay, travel opportunities, and a chance to mentor junior engineers.
- Why this job: Be at the forefront of AV technology while making a real impact on client satisfaction.
- Qualifications: 5+ years in AV installation and support; strong problem-solving skills required.
- Other info: Must be willing to travel and work flexible hours for time-sensitive projects.
The predicted salary is between 43200 - 72000 £ per year.
We are looking for a highly experienced Lead AV Install & Support Engineer to take technical ownership of the installation, configuration, and ongoing support of AV systems across a range of high-profile client environments. This is a senior-level, hands-on role focused on delivering robust AV solutions and resolving complex support issues efficiently and effectively.
As the technical lead, you will be responsible for overseeing AV installations from inception to completion. You will act as a technical escalation point for AV support and mentoring junior engineers, ensuring that all systems are installed, configured, and supported to the highest standards. The role combines project delivery, technical leadership, and ongoing client support.
Installation & Project Delivery- Lead the installation of AV solutions.
- Interpret and work from technical drawings and schematics.
- Rack-build, cable-manage and commission systems to a professional standard.
- Configure and test AV systems, ensuring functionality aligns with specifications.
- Provide expert-level 2nd & 3rd line support for AV systems, diagnosing and resolving complex technical issues.
- Take ownership of escalated incidents and service requests, ensuring a timely and complete resolution.
- Identify root causes and implement permanent fixes to avoid repeat issues.
- Maintain up-to-date technical documentation and service records.
- Liaise with clients, consultants, and stakeholders to ensure expectations are met or exceeded.
- Provide technical guidance and clear communication on customer site and remotely.
- At least 5 years’ experience in a similar role.
- Proven experience in AV installation and support, including leading on-site delivery.
- Excellent problem-solving skills and ability to work under pressure.
- Valid driving licence and willingness to travel across client sites.
- Control & Signal Management: Extron, Crestron, AMX, Kramer, Atlona
- Video Conferencing & Collaboration: Microsoft Teams Rooms, Zoom Rooms, Cisco Webex, Poly / Polycom, Barco ClickShare
- Audio Systems: QSC (Q-SYS), Shure, Sennheiser, Dante
- Displays & Projection: Samsung, LG, Sony, NEC, SMART Technologies.
- AV over IP & Streaming: Crestron NVX, Extron NAV, Kramer KDS, SDVoE, NDI, RTSP, RTMP, H.264/H.265
- Room Booking & Environmental Control: Crestron Scheduling, Extron Room Manager, Evoko, Condeco, Lutron, KNX.
- CTS or vendor-specific certifications (e.g. Extron Certified, Crestron QSC).
- AV design capabilities including CAD.
- Strong business stakeholder management.
- Professional and positive, with good customer-facing practices.
- Analytical and diligent, with attention to detail.
- Resilient: The ability to cope successfully under pressure and with shifting priorities.
- Articulate, transparent, with excellent communication skills in both written and spoken English.
- Effective collaborator and communicator at all levels, who uses their initiative and shares skills.
- Proactive, self-motivated, self-sufficient, enthusiastic team player.
- Achieve results and targets – “Can do attitude” with initiative and drive.
- Ability to work out of hours on time sensitive projects.
Lead AV Install & Support Engineer employer: RiskPod
Contact Detail:
RiskPod Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead AV Install & Support Engineer
✨Tip Number 1
Familiarise yourself with the specific AV technologies mentioned in the job description, such as Extron, Crestron, and QSC. Having hands-on experience or even just a solid understanding of these systems will give you an edge during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully led AV installations or mentored junior engineers in the past. This will demonstrate your capability to take on the technical lead role effectively.
✨Tip Number 3
Network with professionals in the AV industry, especially those who have experience with high-profile clients. Engaging with them can provide insights into the role and may even lead to referrals that could strengthen your application.
✨Tip Number 4
Prepare to discuss your problem-solving approach in detail. Be ready to share specific instances where you've diagnosed and resolved complex technical issues, as this is a key aspect of the role.
We think you need these skills to ace Lead AV Install & Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in AV installation and support. Focus on specific projects where you led installations or resolved complex technical issues, and include any certifications that are pertinent to the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for AV technology and your experience in leading teams. Mention your problem-solving skills and how you've successfully managed client expectations in previous roles.
Showcase Technical Skills: Clearly outline your technical expertise with the specific technologies mentioned in the job description, such as Extron, Crestron, and video conferencing systems. Provide examples of how you've used these technologies in past roles.
Prepare for Potential Questions: Anticipate questions related to your experience with AV systems and your approach to troubleshooting. Be ready to discuss specific scenarios where you demonstrated leadership and technical acumen in high-pressure situations.
How to prepare for a job interview at RiskPod
✨Showcase Your Technical Expertise
Be prepared to discuss your hands-on experience with AV systems, including specific technologies like Extron, Crestron, and QSC. Highlight any complex installations you've led and the challenges you overcame.
✨Demonstrate Problem-Solving Skills
Expect to be asked about past technical issues you've resolved. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your analytical skills and ability to work under pressure.
✨Engage with Stakeholders
Prepare to discuss how you've interacted with clients and stakeholders in previous roles. Emphasise your communication skills and ability to manage expectations effectively, as this is crucial for the role.
✨Highlight Leadership and Mentoring Experience
Since this role involves mentoring junior engineers, be ready to share examples of how you've supported and guided team members in the past. Discuss your approach to leadership and fostering a collaborative environment.
