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- Tasks: Manage client relationships and ensure their satisfaction with our services.
- Company: Riskonnect is a leading provider in the insurance and enterprise software industry.
- Benefits: Enjoy a full-time role with opportunities for remote work and professional growth.
- Why this job: Join a dynamic team focused on client success and impactful solutions.
- Qualifications: 5+ years in customer-facing roles, preferably in enterprise software or insurance.
- Other info: Ideal for those who thrive in fast-paced environments and love building relationships.
The predicted salary is between 32000 - 46000 £ per year.
Riskonnect is seeking a Customer Success Manager to maintain a book of business in order to meet defined goals and guarantee client satisfaction and realization of the Riskonnect value proposition. The successful candidate will act as the owner of the overall account relationship with clients in an assigned book. They will have a general understanding of Riskonnect practices and services, and possess presence and credibility in the insurance and business community, focusing on client satisfaction, retention, and health.
Primary Responsibilities
- Ensures good customer health of client book
- Execute ongoing adoption improvement plans across customers (Onboarding, Web training, Email Campaigns, etc)
- Manage client renewals
- Maintain regular contact with key decision makers and stakeholders and schedule stewardship meetings as appropriate
- Work across the firm to drive resolution of identified issues and escalate issues where appropriate
- Ensure customer's desired outcomes are well understood, documented, and monitored
- Collaborate with Success Consultant on day to day client requests, including attending status meetings and escalating service issues where appropriate
- Articulate client needs objectives and work across the firm to develop and propose solutions
- Recommend and coordinate cross-functional improvements to the Customer Lifecycle
- Execute corrective action plans for customers at risk (Stakeholder Interviews, Issue Tracking, etc)
- Track results from action plans and follow escalation procedures when appropriate
- Identify Upsell and Cross Sell Opportunities
- Map customer stakeholders & users to Customer Personas
- Partner with Account Executives during Quarterly Business Reviews to create client growth strategy
- Feature Request Management
- Maintain knowledge of Riskonnect products/services and industry trends
- Travel to client sites as needed
Your Current Skillset Will Include
- 5+ years of Experience in Customer Facing role in the Enterprise Software Industry
- Familiar with MS Office and/or Google Suite
- Ability to track and organize action items across 20-30 enterprise software clients
- Ability to prioritise workload and execute in a fast-paced environment
- Ability to build customer relationships using remote communication tools (e.g.: phone, email campaigns, conference calls, web training)
- Ability to develop senior level relationships
- Ability to drive insights and adoption recommendations to customers by analysing customer data
- Strong empathy for customers and ability to see value through their eyes required
- Analytical and Process Oriented Mindset
- Ability to communicate clearly and to articulate complex concepts and ideas to customers and executives
- Make timely decisions and have sound judgment
Desirable Education: Bachelor’s Degree Preferred
8+ years or Knowledge of the Insurance Industry/SaaS experience
Customer Success Manager employer: Riskonnect, Inc.
Contact Detail:
Riskonnect, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with Riskonnect's products and services. Understanding their value proposition will not only help you in interviews but also demonstrate your genuine interest in the company.
✨Tip Number 2
Network within the insurance and enterprise software communities. Attend relevant events or webinars to connect with industry professionals, which can provide insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your experience in managing client relationships and driving customer success. Have specific examples ready that showcase your ability to improve customer satisfaction and retention.
✨Tip Number 4
Demonstrate your analytical skills by being ready to discuss how you've used data to drive insights and recommendations for clients in previous roles. This will highlight your process-oriented mindset.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Success Manager at Riskonnect. Highlight your experience in maintaining client relationships and ensuring customer satisfaction in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your customer-facing experience, particularly in the enterprise software industry, and any relevant achievements in client retention and satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of Riskonnect's value proposition. Discuss how your background and skills can contribute to improving customer health and driving adoption within their client base.
Showcase Relevant Skills: In your application, clearly demonstrate your analytical mindset and ability to communicate complex concepts. Provide examples of how you've successfully built relationships with clients and driven insights based on customer feedback.
How to prepare for a job interview at Riskonnect, Inc.
✨Understand the Company and Its Products
Before the interview, make sure to research Riskonnect thoroughly. Familiarise yourself with their products, services, and the insurance industry. This will help you articulate how your skills align with their needs and demonstrate your genuine interest in the company.
✨Showcase Your Customer Relationship Skills
As a Customer Success Manager, building strong relationships is key. Prepare examples from your past experiences where you've successfully managed client relationships, resolved issues, or improved customer satisfaction. Highlight your ability to communicate effectively and empathise with clients.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Think of situations where you've had to handle difficult clients or implement corrective action plans. Be ready to discuss your thought process and the outcomes of your actions.
✨Demonstrate Analytical and Process-Oriented Thinking
Riskonnect values analytical skills and a process-oriented mindset. Be prepared to discuss how you've used data to drive insights and recommendations in previous roles. Show that you can track and organise action items effectively across multiple clients.
