Operations Administrator in London

Axion Consultancy is a specialist fire safety and compliance business operating across residential, commercial, and public sector buildings throughout the UK. The Compliance Operations department is responsible for the day-to-day coordination and fulfilment of occupancy fire safety services including fire risk assessments, life safety systems checks, and asset tagging and surveys. The team works closely with clients to ensure their buildings remain safe, compliant, and audit-ready, managing the scheduling, tracking, and completion of compliance programmes across large and often complex property portfolios. This is a fast-paced, client-facing operational environment where attention to detail, strong communication, and a commitment to quality are essential.

About the Role

We are seeking a dynamic and organised individual to join our team as a Junior Account Manager. In this role, you will play a key part in our fire risk assessment team, overseeing the allocation of work to field-based assessors, ensuring timely completion of assessments, and maintaining high-quality standards. The ideal candidate will have good organisational skills, the ability to work under pressure and be an all-round team player. The candidate will have good Excel knowledge and a willingness to learn new systems as and when required.

Key Responsibilities

• Allocation of Work: Efficiently allocate fire risk assessment tasks to field-based assessors based on their expertise, workload, and geographic location. Prioritise assignments to meet organisational and client deadlines.
• Manage Data: Maintain databases to efficiently store and manage large volumes of structured and unstructured data. Conduct regular data quality checks, identify discrepancies, and collaborate with relevant teams to address issues. Provide support for data analysis initiatives by preparing and organising datasets for analysis.
• Quality Assurance: Provide regular feedback on reviews of completed fire risk assessments to allocated clients. Provide feedback to assessors for continuous improvement.
• Communication: Serve as the primary point of contact between field-based assessors and the central office for program related queries. Facilitate clear and timely communication regarding schedules, client requirements, and any challenges faced by assessors.
• Training and Development: Coordinate training sessions or workshops to keep assessors updated on industry standards, regulations, and company policies. Assist in identifying opportunities for professional development and growth within the team.
• Documentation and Reporting: Maintain accurate records of assigned tasks, completed assessments, and any issues encountered. Generate reports on team performance and progress for management.
• Resource Management: Monitor and manage the availability of resources required for field-based assessments, including personnel, equipment & uniform.

You should apply if you:

• Have proven experience in a coordination role, preferably in field engineer, fire risk assessment or a related field.
• Excellent organisational and time-management skills.
• Effective communication and interpersonal abilities.
• Detail-oriented with a focus on quality assurance.

In addition to working with fantastic colleagues, we offer the following benefits:

• 25 days paid annual leave plus statutory holidays
• Birthday leave
• 4PM finish on Fridays (no meetings)
• Flexible working environment with 4 days in our London hub (Farringdon)
• Comprehensive medical and dental insurance
• Weekly afternoon tea/pastries and monthly pizza days
• Regular team events and socials
• Coffee machines and fruit bowls in office
• Learning and development fund
• Performance-related bonus
• Electric vehicle scheme

The role is based in our London hub, located in Farringdon for 4 days office based and Friday working from home. We prioritise diversity and inclusion, recognising the importance of representing our diverse customer base. We strive to attract the best talent and create an environment that supports and includes all individuals.

Interview Process

Our goal is to keep the interview process fairly simple to keep you engaged, but thorough enough to help us each understand if we’re a good fit for each other. This is what the process will look like for this role:

• Step 1: 30-min initial meeting to get to know each other with the Operations Director/HR Manager to discuss your background and past experiences.
• Step 2: 60-min in person meeting to get to know each other with the Operations Director/HR Manager to discuss your background, past experiences, the role and the expectations further.