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For Companies At a Glance
- Tasks: Manage high-value client portfolios and build long-term relationships.
- Company: ICIS optimises global resources, providing market transparency and data intelligence.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and collaboration.
- Why this job: Join a creative team focused on customer satisfaction and making a positive impact.
- Qualifications: Experience in DaaS/SaaS environments and fluent in English and Spanish required.
- Other info: Diversity is valued; applications from all backgrounds are encouraged.
The predicted salary is between 28800 - 42000 £ per year.
About the Business
At ICIS, our mission is to optimize the world's resources. We help companies make strategic, sustainable decisions by bringing transparency to markets across the world. We create a comprehensive view of commodities markets, providing companies with data and intelligence to successfully navigate the global value chains every day. Our customers benefit from instant access to price assessments, reports and forecasts, a dedicated news channel, and supply and demand data.
About our Team
Our teams are fueled by curiosity, relentlessly pursuing better customer outcomes. We're on a mission to deliver an unparalleled customer experience, excelling in communication. In a fast-paced environment, we thrive, embracing change with flexibility and composure under pressure. Our high-energy, self-motivated individuals are driven by a genuine desire to make a positive mark on our business. But that's not all – we're creative problem solvers with an entrepreneurial spirit.
About the Role
As a Regional Account Manager, you will be responsible for managing a portfolio of high-value clients and developing long-term relationships with them to ensure their satisfaction and retention. You will act as the primary point of contact for your clients, addressing their needs and concerns, and collaborating with internal teams to deliver solutions that meet their business objectives. Your goal will be to drive revenue growth, increase customer loyalty, and promote the company's brand reputation in the marketplace.
You’ll be responsible for:
- Establishing great, long-term customer relationships while capturing high-value growth opportunities.
- Going higher & wider within organizations to connect with new stakeholders and value streams.
- Leading with insight and developing an understanding of customer workflows and customer value.
- Recording client engagement and communication on a CRM.
- Collaborating with all business functions locally and globally to support our go-to-market outreach.
Qualifications:
- Proven track record in managing, retaining, and growing revenue in a DaaS/SaaS/tech environment.
- Ability to establish great, long-term customer relationships while capturing high-value growth opportunities.
- Experience expanding within managed organizations and connecting with new stakeholders.
- Ability to lead with insight and develop an understanding of customer workflows and customer value.
- Ability to maintain high-quality customer engagement via phone, email, social media, and willingness to visit clients and travel to targeted clients each month.
- Experience with client engagement and communication on a CRM.
- Ability to collaborate with all business functions locally and globally to support our go-to-market outreach.
- Industry experience is preferred but not essential.
- Fluent in English and Spanish.
At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks worldwide and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We actively welcome applications from candidates of diverse backgrounds and underrepresented groups. We are committed to providing a fair and accessible hiring process.
Regional Account Manager (Spanish speaking) employer: Risk Solution Group
Contact Detail:
Risk Solution Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Account Manager (Spanish speaking)
✨Tip Number 1
Familiarise yourself with the commodities market and the specific challenges faced by clients in this sector. Understanding their pain points will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the DaaS/SaaS industry, especially those who have experience in account management. Attend relevant events or webinars to build connections that could provide insights or referrals.
✨Tip Number 3
Brush up on your CRM skills, as this role requires effective client engagement tracking. Being able to discuss your experience with CRM tools confidently can set you apart from other candidates.
✨Tip Number 4
Prepare examples of how you've successfully built long-term relationships with clients in previous roles. Highlighting your ability to drive revenue growth through these relationships will resonate well with the hiring team.
We think you need these skills to ace Regional Account Manager (Spanish speaking)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Regional Account Manager at ICIS. Highlight your experience in managing client relationships and driving revenue growth in your application.
Tailor Your CV: Customise your CV to reflect your relevant experience in DaaS/SaaS environments. Emphasise your ability to establish long-term customer relationships and any specific achievements that demonstrate your success in similar roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer engagement and your understanding of the commodities market. Mention your fluency in Spanish and English, and how it can benefit ICIS in reaching diverse clients.
Showcase Your Problem-Solving Skills: In your application, provide examples of how you've creatively solved problems in previous roles. This aligns with ICIS's emphasis on creative problem-solving and entrepreneurial spirit.
How to prepare for a job interview at Risk Solution Group
✨Showcase Your Relationship-Building Skills
As a Regional Account Manager, your ability to establish long-term relationships is crucial. Prepare examples of how you've successfully built rapport with clients in the past, and be ready to discuss your approach to maintaining those relationships.
✨Demonstrate Your Insightful Leadership
The role requires leading with insight. Be prepared to share instances where you've identified customer needs and provided tailored solutions. Highlight your understanding of customer workflows and how you can add value to their operations.
✨Familiarise Yourself with CRM Tools
Since recording client engagement on a CRM is part of the job, ensure you're comfortable discussing your experience with such tools. If you have specific examples of how you've used CRM systems to enhance client relationships, bring those up during the interview.
✨Prepare for Bilingual Communication
Fluency in both English and Spanish is essential. Practice discussing your experiences in both languages, especially in a business context. This will demonstrate your capability to engage effectively with diverse clients.
