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For Companies At a Glance
- Tasks: Validate and process sales orders in Salesforce, ensuring accuracy and compliance.
- Company: Join LexisNexis Risk Solutions, a leader in risk assessment and business solutions.
- Benefits: Enjoy generous holidays, health perks, wellbeing programs, and employee discounts.
- Why this job: Be part of a collaborative team that values your contributions and supports your growth.
- Qualifications: Strong organisational skills, attention to detail, and experience with Salesforce or similar systems required.
- Other info: Flexible working options and commitment to diversity and inclusion in hiring.
The predicted salary is between 28800 - 43200 £ per year.
About our Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com
About the Team
Our International Fulfilment team supports a globally distributed sales organisation by managing sales order processing and product fulfilment. We ensure accurate billing and timely revenue recognition by overseeing the full order lifecycle—from submission in Salesforce.com through to invoicing.
About the Role
You will be responsible for validating and processing orders in Salesforce.com, ensuring accuracy and compliance with audit standards. This role involves collaboration across teams and requires strong organisational skills to manage multiple priorities effectively.
Responsibilities
- Validate and process sales orders in Salesforce.com through to invoicing.
- Ensure accuracy of quotes and billing to support timely revenue recognition.
- Build effective working relationships with sales and internal stakeholders to maintain data integrity and governance.
- Collaborate with fulfilment colleagues to uphold workflows and audit standards.
- Provide consistent, high-quality support to international customers.
Requirements
- Ability to manage multiple tasks and meet deadlines independently.
- Comfortable working under pressure and adapting to changing priorities.
- Strong attention to detail and analytical thinking.
- Experience with Salesforce or similar CRM systems.
- Proficiency in Microsoft Office tools.
- Collaborative mindset with a focus on delivering value to customers.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Generous holiday allowance with the option to buy additional days
- Health screening, eye care vouchers and private medical benefits
- Wellbeing programs
- Access to a competitive contributory pension scheme
- Save As You Earn share option scheme
- Travel Season ticket loan
- Electric Vehicle Scheme
- Optional Dental Insurance
- Maternity, paternity and shared parental leave
- Employee Assistance Programme
- Access to emergency care for both the elderly and children
- RECARES days, giving you time to support the charities and causes that matter to you
- Access to employee resource groups with dedicated time to volunteer
- Access to extensive learning and development resources
- Access to employee discounts scheme via Perks at Work
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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Customer Support Executive employer: Risk Solution Group
Contact Detail:
Risk Solution Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive
✨Tip Number 1
Familiarise yourself with Salesforce.com, as this is a key tool for the role. Consider taking an online course or tutorial to enhance your skills and demonstrate your commitment to mastering the platform.
✨Tip Number 2
Highlight your organisational skills by preparing examples of how you've managed multiple tasks in previous roles. Be ready to discuss specific situations where you successfully prioritised under pressure.
✨Tip Number 3
Research LexisNexis Risk Solutions and their services thoroughly. Understanding their business model and the challenges they address will help you engage more effectively during interviews and show your genuine interest.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. This can provide valuable insights into the company culture and expectations, and may even lead to a referral that boosts your application.
We think you need these skills to ace Customer Support Executive
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Customer Support Executive position. Understand the key responsibilities and requirements, especially the importance of accuracy in order processing and collaboration with teams.
Tailor Your CV: Make sure your CV highlights relevant experience, particularly any work with Salesforce or similar CRM systems. Emphasise your organisational skills and ability to manage multiple tasks, as these are crucial for this role.
Craft a Strong Cover Letter: Write a cover letter that showcases your attention to detail and analytical thinking. Mention specific examples of how you've successfully managed customer support tasks or collaborated with teams in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented clearly to make a strong impression.
How to prepare for a job interview at Risk Solution Group
✨Know Your Salesforce
Since the role involves validating and processing orders in Salesforce.com, make sure you brush up on your knowledge of the platform. Familiarise yourself with its features and functionalities, as well as any common issues that may arise during order processing.
✨Demonstrate Attention to Detail
This position requires a strong attention to detail, so be prepared to discuss how you've successfully managed accuracy in previous roles. Bring examples of how you've ensured data integrity and compliance with audit standards in your past experiences.
✨Showcase Your Collaborative Skills
Collaboration is key in this role, so think of examples where you've worked effectively with others to achieve a common goal. Be ready to explain how you build relationships with stakeholders and maintain open lines of communication.
✨Prepare for Pressure
The ability to work under pressure and adapt to changing priorities is crucial. Prepare to share instances where you've successfully managed multiple tasks or tight deadlines, highlighting your organisational skills and resilience.
