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For Companies At a Glance
- Tasks: Support customer engagement and optimise their experience with RiskNarrative.
- Company: Join LexisNexis Risk Solutions, a leader in risk assessment and customer experience enhancement.
- Benefits: Enjoy generous holidays, health benefits, and a competitive pension scheme.
- Why this job: Be part of a dynamic team that drives impactful solutions for businesses while enhancing your skills.
- Qualifications: Experience in customer engagement or SaaS platforms; strong analytical and relationship skills required.
- Other info: Flexible working options and a commitment to employee wellbeing and development.
The predicted salary is between 36000 - 60000 £ per year.
About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com
About the Team
The Customer Engagement team acts as a centre of excellence for the LexisNexis RiskNarrative product, responsible for deliveringStrategic Engagement Services to customers throughout their lifecycle. RiskNarrative brings powerful automation under total control, uniting fraud detection, financial crime prevention, compliance and risk management across the entire customer lifecycle for our customers.
About the Role
You will support the ongoing management and optimisation of existing customers of RiskNarrative. You will be responsible for the coordination and delivery of technical and operational activity. This involves working cross functionally with Sales, Product Management, Software Engineering, Professional Services and Support.
Responsibilities:
- Delivering an outstanding customer experience for our customers to maximize their value and ROI from RiskNarrative
- Managing a portfolio of customers and ensuring all strategic engagement services deliverables are met
- Being an expert in RiskNarrative’s product suite and bespoke customer use cases to provide valuable insight and guidance
- Identifying areas for optimisation of the platform through regular reviews, analysing data to drive insights and clearly presenting to customers
- Working collaboratively with customers to understand specific business needs and ensure the solutions configured in RiskNarrative deliver against their ongoing business objectives
- Defining, building and delivering strategic roadmaps to meet strategic business goals, working closely with Account Management
- Leading regular configuration, optimization, training and delivery projects
- Collaborating with cross-functional teams to identify and represent customer needs and developing solutions
- Delivering regular strategic service reviews regarding performance and tracking against objectives to customers and internal stakeholders.
Requirements:
- Have experience in a similar role (customer engagement / success/ saas platforms), managing technical projects
- Have exceptional technical or analytical experience,; confident working with APIs, SQL etc
- Have expert customer relationship skills and a client-first focused approach to working with a range of stakeholders
- Have problem-solving and investigative skills with high attention to detail
- Able to handle multiple streams of work simultaneously
- Able to react well to rapidly changing requirements with a positive attitude
- Able to meet deadlines while delivering an exceptional customer experience
- Having experience working in the financial crime & fraud sector is beneficial, however not essential
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Generous holiday allowance with the option to buy additional days
- Health screening, eye care vouchers and private medical benefits
- Wellbeing programs
- Life assurance
- Access to a competitive contributory pension scheme
- Save As You Earn share option scheme
- Travel Season ticket loan
- Electric Vehicle Scheme
- Optional Dental Insurance
- Maternity, paternity and shared parental leave
- Employee Assistance Programme
- Access to emergency care for both the elderly and children
- RECARES days, giving you time to support the charities and causes that matter to you
- Access to employee resource groups with dedicated time to volunteer
- Access to extensive learning and development resources
- Access to employee discounts scheme via Perks at Work
Learn more about the LexisNexis Risk team and how we work here
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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Associate Customer Engagement Manager employer: Risk Solution Group
Contact Detail:
Risk Solution Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Customer Engagement Manager
✨Tip Number 1
Familiarise yourself with the RiskNarrative product suite. Understanding its features and benefits will allow you to speak confidently about how it can solve customer problems, which is crucial for the Associate Customer Engagement Manager role.
✨Tip Number 2
Network with professionals in the financial crime and fraud sector. Engaging with industry experts can provide insights into current trends and challenges, making you a more informed candidate who can relate to customer needs effectively.
✨Tip Number 3
Brush up on your technical skills, especially in APIs and SQL. Being able to discuss technical aspects of the platform will demonstrate your capability to manage and optimise customer engagement effectively.
✨Tip Number 4
Prepare to showcase your problem-solving skills through real-life examples. Think of situations where you've successfully managed multiple projects or adapted to changing requirements, as this will highlight your ability to thrive in a dynamic environment.
We think you need these skills to ace Associate Customer Engagement Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Associate Customer Engagement Manager position. Understand the responsibilities and requirements, especially the need for experience in customer engagement and technical projects.
Tailor Your CV: Customise your CV to highlight relevant experience that aligns with the role. Emphasise your skills in customer relationship management, technical project management, and any experience with SaaS platforms or financial crime sectors.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer engagement and your understanding of the RiskNarrative product suite. Use specific examples from your past experiences to demonstrate how you can deliver exceptional customer experiences.
Highlight Technical Skills: Since the role requires technical expertise, ensure you mention your familiarity with APIs, SQL, and any analytical tools you've used. Provide examples of how you've successfully managed technical projects in the past.
How to prepare for a job interview at Risk Solution Group
✨Understand the Product Suite
Familiarise yourself with RiskNarrative's product suite and its applications. Be prepared to discuss how you can leverage these tools to enhance customer engagement and deliver value.
✨Showcase Your Technical Skills
Highlight your experience with technical projects, especially those involving APIs and SQL. Be ready to provide examples of how you've used these skills to solve problems or optimise processes in previous roles.
✨Demonstrate Customer-Centric Thinking
Prepare to discuss your approach to building strong customer relationships. Share specific examples of how you've successfully managed client expectations and delivered exceptional service in past positions.
✨Be Ready for Problem-Solving Scenarios
Expect to encounter situational questions that assess your problem-solving abilities. Think of instances where you've had to adapt quickly to changing requirements and how you maintained a positive attitude while doing so.
