At a Glance
- Tasks: Manage customer accounts and ensure seamless service from order to delivery.
- Company: Join a well-established, growing business with a collaborative culture.
- Benefits: Competitive salary, benefits package, and opportunities for career growth.
- Other info: Enjoy a varied role with exposure across supply chain and finance functions.
- Why this job: Take ownership of accounts and make a real impact in a fast-paced environment.
- Qualifications: Experience in customer-facing roles and strong organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
We are working with a well‑established and growing business seeking a Supply Chain Coordinator to join their Supply Chain team. This is a fantastic opportunity for someone who thrives in a fast‑paced, customer‑focused environment and enjoys taking ownership of accounts end‑to‑end. You will be responsible for managing a portfolio of customer accounts, ensuring a seamless service from order through to delivery.
Acting as a key point of contact, you will coordinate all aspects of account management, including forecasting, order processing, fulfilment, and performance tracking. You will also provide cover for priority accounts when required, supporting the wider Supply Chain function to maintain exceptional service levels.
Key Responsibilities- Manage and coordinate customer accounts, building strong working relationships
- Act as the primary contact for all account‑related communication
- Oversee the full order lifecycle: forecasting, processing, fulfilment, and delivery
- Monitor and report on OTIF (On Time In Full) performance
- Provide regular updates and order status reports to customers
- Work closely with planning, operations, quality, and finance teams to meet customer requirements
- Handle customer queries and complaints, ensuring effective resolution
- Ensure pricing accuracy and support invoice and debtor management alongside finance
- Coordinate customer meetings to review performance and future demand
- Support planning and scheduling activities to align supply with demand
- Identify opportunities to improve processes and enhance customer experience
- Experience in a customer‑facing supply chain, logistics, or account coordination role
- Strong organisational and multitasking skills with excellent attention to detail
- Confident communicator, able to build relationships both internally and externally
- Commercial awareness with the ability to manage priorities and make decisions
- Experience with forecasting, planning, or order management systems is advantageous
- Proactive, solutions‑focused mindset with a continuous improvement approach
- Opportunity to join a collaborative and forward‑thinking business
- A varied and autonomous role with real ownership of accounts
- Exposure across supply chain, operations, and finance functions
- Competitive salary and benefits package
Customer Account Coordinator employer: Rising Talent Recruitment Ltd
Join a well-established and growing business that values collaboration and innovation, offering a dynamic work environment for a Customer Account Coordinator. With a focus on employee growth and development, you will enjoy a varied role that allows you to take ownership of customer accounts while working closely with multiple departments. The company provides a competitive salary and benefits package, ensuring that you are rewarded for your contributions in a fast-paced, customer-centric setting.
Contact Details:
Rising Talent Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in their mission and values.
✨Tip Number 3
Practice your communication skills. As a Customer Account Coordinator, you'll need to convey information clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you an edge over other candidates.
We think you need these skills to ace Customer Account Coordinator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer-facing roles, especially in supply chain or account coordination. We want to see how your skills align with the responsibilities mentioned in the job description.
Showcase Your Communication Skills:As a Customer Account Coordinator, you'll be the go-to person for account-related communication. Use your application to demonstrate your confident communication style and ability to build relationships, both internally and externally.
Highlight Your Organisational Skills:We love candidates who can juggle multiple tasks with ease! Make sure to mention any experience you have with managing accounts, processing orders, or coordinating logistics to show us you're up for the challenge.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can't wait to hear from you!
How to prepare for a job interview at Rising Talent Recruitment Ltd
✨Know Your Customer Accounts
Before the interview, take some time to research the company’s customer accounts and their supply chain processes. Understanding their key clients and how they manage relationships will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
As a Customer Account Coordinator, you'll need to juggle multiple tasks. Prepare examples from your past experiences where you've successfully managed competing priorities or improved processes. This will highlight your organisational skills and ability to thrive in a fast-paced environment.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. Since the role involves being a primary contact for account-related communication, showcasing your communication skills during the interview is crucial. Consider role-playing with a friend to refine your responses.
✨Prepare for Problem-Solving Questions
Expect questions about how you would handle customer queries or complaints. Think of specific scenarios where you’ve resolved issues effectively. This will demonstrate your proactive, solutions-focused mindset and your ability to enhance the customer experience.
