Senior Student Engagement Coordinator

Risepoint is an education technology company that provides world-class support and trusted expertise to more than 100 universities and colleges. We primarily work with regional universities, helping them develop and grow their high-ROI, workforce-focused online degree programs in critical areas such as nursing, teaching, business, and public service. Risepoint is dedicated to increasing access to affordable education so that more students, especially working adults, can improve their careers and meet employer and community needs.

The Impact You Will Make

As a Senior Student Engagement Coordinator, you will play a direct role in helping prospective students take the next step toward postgraduate study. You will own relationships and enrolment targets for assigned university partners, serving as a trusted guide from initial inquiry through to enrolment. By providing timely, accurate, and supportive communication, you will help students make informed decisions while driving strong conversion outcomes.

In this role, your impact will be seen in the quality of student interactions, and your ability to create a seamless enrolment experience. You will work independently within established guidelines, solve routine challenges confidently, and collaborate across teams to support both student success and institutional growth.

What You Will Do:

• Serve as the first point of contact for prospective students, guiding them from initial inquiry through to enrolment.
• Own relationships and enrolment targets for assigned university partners, maintaining a high standard of student engagement throughout the journey.
• Provide accurate, comprehensive information about programmes, admissions requirements, and the enrolment process so students can make informed decisions.
• Conduct proactive student outreach by phone and email to nurture leads, encourage progression, and support conversion to enrolment.
• Monitor applicant pipelines and take ownership of routine follow-up activity to keep students progressing efficiently through each stage.
• Work independently within established processes while recommending practical solutions to routine challenges that may affect student progression.
• Build strong cross-functional relationships with internal teams to ensure a seamless and consistent enrolment experience.
• Maintain accurate student records and uphold high standards of data integrity and administrative quality.
• Represent the organisation professionally in every student interaction, balancing empathy, accuracy, and pace in a target-driven environment.

What Success Looks Like:

• Students feel informed, supported, and confident throughout the enrolment journey because communication is timely, clear, and accurate.
• Enrolment targets and conversion goals for assigned partners are consistently met through effective outreach, strong relationship ownership, and disciplined follow-through.
• Student records, communications, and handoffs are well managed, contributing to a smooth experience for both students and internal stakeholders.

How Impact Will be Measured:

• Performance against enrolment, conversion, and outreach activity targets for assigned university partners.
• Quality and consistency of student engagement, including responsiveness, professionalism, and accuracy of information shared.
• Accuracy of data, completion of administrative activity, and effective collaboration across teams to keep students progressing through the pipeline.

Experience That Matters Most:

• 1–3 years of experience in customer service, student support, admissions, sales, or a related field involving direct customer engagement.
• Strong interpersonal, verbal, and written communication skills, with the ability to build trust and guide individuals through important decisions.
• A detail-oriented and organised approach, with the ability to manage multiple priorities while maintaining accuracy and follow-through.
• Demonstrated professionalism, adaptability, and problem-solving ability in a fast-paced, target-driven environment.

Experience That’s Great to Have:

• Experience working in higher education, online education, admissions, or enrolment support.
• A bachelor’s degree is preferred but not required.
• Familiarity with CRM, student information systems, or other platforms used to manage applicant and student records.
• Experience balancing relationship management, administrative accuracy, and target delivery within a student- or customer-focused setting.

Risepoint is an equal opportunity employer and supports a diverse and inclusive workforce. This role is eligible for comprehensive benefits including continuous professional and leadership development programs and tuition reimbursement for employees and their dependents.