Cloud Architect/solutions Architect

AEM Cloud Subject Matter Expert (SME) Location: Reading/London Hybrid Salary: £80,000 – £95,000 + Performance Bonus About the Role We are seeking a highly skilled Cloud Subject Matter Expert to join our product engineering team, supporting critical customer engagements with a focus on cloud infrastructure, application reliability, and customer success. Key Responsibilities Manage technical support for top-tier customers across their AEM cloud infrastructure Provide hands-on technical expertise in cloud-native environments Develop and maintain robust cloud solutions using cutting-edge technologies Implement and optimize CI/CD pipelines Troubleshoot and resolve complex technical challenges in high-stakes environments Technical Requirements Essential Skills Expert-level working knowledge of Adobe Experience Manager (AEM) Strong programming proficiency in: Java (primary language) Python HTML/CSS/JavaScript Extensive experience with cloud-native technologies Kubernetes (K8s) expertise Azure cloud platform experience Comprehensive understanding of DevOps and Site Reliability Engineering (SRE) practices Preferred Qualifications Experience building and supporting web-based applications Background in customer-facing technical roles Exposure to AI/ML technologies Testing protocols and automation expertise Role Expectations Ability to perform under pressure Strong customer communication skills Technical problem-solving capabilities Handling high-stakes technical scenarios (e.g., financial service infrastructure) Ideal Candidate Profile The ideal candidate combines deep technical expertise with exceptional customer-facing skills, capable of managing complex cloud infrastructures while maintaining high levels of customer satisfaction.