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For Companies At a Glance
- Tasks: Lead quality assurance and drive continuous improvement across the organisation.
- Company: Fast-growing operational business in Nottinghamshire with a focus on quality.
- Benefits: Competitive salary, benefits package, and standard weekday working hours.
- Why this job: Make a real impact by shaping quality culture and enhancing customer satisfaction.
- Qualifications: Proven experience in quality management and strong knowledge of ISO 9001.
- Other info: Opportunity to lead change initiatives and develop your career in a dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
An established, fast-growing operational business in the East Midlands is seeking an experienced Quality Manager to lead quality assurance, operational excellence, and continuous improvement across the organisation. This is a high-impact role responsible for owning the Quality Management System (ISO 9001), embedding a strong quality culture, and driving structured change to improve right-first-time delivery, reduce waste, and enhance customer satisfaction. The Quality Manager will play a key role in shaping behaviours, ways of working, and performance standards across the business.
Key Responsibilities:
- Quality Management System & Compliance
- Full ownership of the ISO 9001 Quality Management System, including certification, surveillance audits, corrective actions, and continuous improvement.
- Ensure compliance with internal quality standards and relevant external requirements.
- Plan and lead internal audits, management reviews, and quality performance reporting.
- Develop, implement, and maintain quality policies, procedures, and standard operating processes.
- Continuous Improvement & Process Excellence
- Drive a culture of continuous improvement using structured methodologies.
- Identify opportunities to improve processes, reduce waste, and increase operational efficiency.
- Design and implement new or improved processes to support scalability and performance.
- Establish and track KPIs relating to quality, delivery performance, and customer satisfaction.
- Change Management & Stakeholder Engagement
- Lead cross-functional change and improvement initiatives with senior stakeholders.
- Provide governance, prioritisation, and tracking of improvement projects.
- Build strong working relationships across the business and influence constructively to deliver results.
- Operational Quality Control
- Implement spot checks and audits across inbound goods, storage, and dispatch activities.
- Define acceptance criteria and inspection processes with operations and supply chain teams.
- Analyse trends in defects and non-conformance and drive corrective and preventive actions.
- Full ownership of NCR (non-conformance reporting) processes.
- Occasional site visits required.
- Customer Quality & Issue Resolution
- Lead investigations into customer quality issues and complaints.
- Apply structured root cause analysis and ensure robust corrective and preventive actions.
- Act as a senior escalation point for quality-related customer concerns.
- Partner with customer-facing teams to improve service quality and satisfaction.
- Culture, Leadership & Capability
- Act as a role model for high standards, professionalism, and positive behaviours.
- Promote a pragmatic, solutions-focused approach to quality and improvement.
- Support the development of quality and continuous improvement capability across teams.
About You:
Experience
- Proven experience as a Quality Manager / Quality Lead in a manufacturing, logistics or operational environment.
- Strong working knowledge of ISO 9001, including ownership of audits and accreditation.
- Demonstrable experience driving continuous improvement and change in fast-paced businesses.
- Track record of improving processes, reducing waste and improving right-first-time performance.
- Experience handling customer quality issues using structured problem-solving methodologies.
Skills & Competencies:
- Strong stakeholder management and influencing skills.
- Excellent root cause analysis and problem-solving capability.
- High emotional intelligence; able to challenge constructively at all levels.
- Clear, confident communicator (written and verbal).
- Organised, delivery-focused, and comfortable managing multiple initiatives in parallel.
- Data-driven approach to performance management and improvement.
Working Pattern & Benefits:
Full-time, site-based role in Nottinghamshire (East Midlands). Standard weekday working hours. Competitive salary and benefits package.
Quality Manager employer: Rise10 Recruitment
Contact Detail:
Rise10 Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, and engage on platforms like LinkedIn. You never know who might have the inside scoop on a Quality Manager role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to quality management and continuous improvement. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Showcase your achievements! Bring along data or examples of how you've improved processes or driven change in previous roles. This will help you stand out as a candidate who can deliver results right from the get-go.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Quality Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Quality Manager role. Highlight your experience with ISO 9001 and any continuous improvement initiatives you've led. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about quality management and how you can contribute to our team. Keep it engaging and relevant to the job description.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved processes or resolved customer quality issues in the past. Numbers and results speak volumes!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Rise10 Recruitment
✨Know Your ISO 9001 Inside Out
Make sure you’re well-versed in the ISO 9001 Quality Management System. Be ready to discuss your experience with audits, corrective actions, and how you've driven continuous improvement in past roles. This will show that you not only understand the standards but can also apply them effectively.
✨Showcase Your Continuous Improvement Skills
Prepare specific examples of how you've implemented continuous improvement initiatives in previous positions. Highlight any methodologies you’ve used, such as Lean or Six Sigma, and be ready to discuss the impact these changes had on operational efficiency and customer satisfaction.
✨Demonstrate Strong Stakeholder Engagement
Think about times when you’ve successfully engaged with senior stakeholders to drive change. Be prepared to share how you built relationships, influenced decisions, and led cross-functional teams. This will illustrate your ability to navigate complex organisational dynamics.
✨Be Ready for Problem-Solving Scenarios
Expect to tackle some hypothetical quality issues during the interview. Brush up on your root cause analysis skills and be ready to walk through your thought process on how you would approach resolving customer complaints or non-conformance issues.
