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For Companies At a Glance
- Tasks: Lead the IT support team and drive strategic IT initiatives while providing hands-on technical support.
- Company: Join a fast-growing fuel and oil distribution company that values innovation and collaboration.
- Benefits: Enjoy private health insurance, flexible WFH options, and a generous holiday allowance.
- Why this job: Make a real impact in a dynamic environment with opportunities for growth and development.
- Qualifications: 5+ years in IT support, proven leadership skills, and expertise in Microsoft technologies.
- Other info: Be part of a culture focused on continuous improvement and managing change.
The predicted salary is between 36000 - 60000 £ per year.
Rise10 Recruitment are partnering with a well-established and fast-growing fuel and oil distribution company who are now recruiting for an IT Support Tech Lead. This is a key hire, offering you a unique chance to lead the IT support function and drive strategic IT initiatives. This position is ideal for a technically strong IT professional with proven leadership experience, ready to combine line management responsibility with hands-on technical delivery. You’ll lead the IT support team while remaining operationally involved across 1st to 3rd line support, taking ownership of IT infrastructure, end-user services, and internal procedures. This is your chance to make a real impact in a business that values innovation, collaboration, and autonomy.
Key Responsibilities
- Line manage and lead the IT support team, providing day-to-day direction, performance management, coaching, and development.
- Oversee and actively participate in 1st, 2nd, and 3rd line support, acting as an escalation point for complex technical issues.
- Manage IT support for infrastructure components, including servers, storage systems, and networking devices.
- Administer and support Microsoft Intune, including device management, policies, security baselines, and application deployment.
- Ensure data security by implementing and maintaining robust security measures, such as firewalls, intrusion detection systems, and encryption protocols.
- Lead vulnerability and patch management activities to identify and remediate security vulnerabilities in IT systems and applications, with support from managed SOC.
- Monitor and maintain network reliability by troubleshooting connectivity issues and optimising network performance.
- Collaborate with cross-functional teams to develop and enforce IT security policies and procedures.
- Conduct regular security audits and assessments to identify potential risks and recommend appropriate mitigation strategies.
- Provide hands-on technical guidance and mentorship to the IT support team, assisting with escalations and knowledge sharing.
- Document IT infrastructure configurations, procedures, and troubleshooting steps to maintain an accurate and up-to-date knowledge base.
- Lead the day-to-day activities of the IT department, creating a culture of continuous improvement and managing a programme of change across systems and processes.
- Support the senior management team across the business where IT plays an enabling role to achieve their goals.
- Evaluate, recommend, and implement new technologies to enhance efficiency and productivity across the organisation.
About You
- 5+ years’ experience working across 1st to 3rd line IT support in a commercial environment.
- Proven line management or team leadership experience within an IT support function.
- Strong hands-on experience with Microsoft Intune and modern endpoint management.
- Expertise with Microsoft technologies, including Active Directory and Office 365.
- Solid networking skills, including setup, configuration, and troubleshooting.
- Excellent communication and leadership skills, with the ability to manage stakeholders at all levels.
- Comfortable balancing people management responsibilities with hands-on technical work.
- Ability to work autonomously and under pressure, with a flexible and pragmatic approach.
- A track record of successfully managing and delivering IT projects on time and within budget.
- Proficiency in ITIL practices and a strong understanding of IT service management.
- Demonstrated ability to analyse complex technical issues and deliver effective, scalable solutions.
- Commitment to continuous learning and professional development.
Private health insurance after 1 year of employment. Death in service benefit after 1 year of employment. 20 days holiday + 8 Bank holidays, with 1 extra day of holiday for every full year of service up to 25 days. A net contributions pension scheme (Employer 4% / Employee 5%). Recommend a friend policy (£250). Flexible WFH policy. Departmental incentives. If you’re ready to bring your expertise to the team, apply now!
Seniority level: Not Applicable
Employment type: Full-time
Job function: Information Technology
Industries: IT Services and IT Consulting, Services for Renewable Energy, and Oil and Gas
Information Technology Support Manager in Essex employer: Rise10 Recruitment
Contact Detail:
Rise10 Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Manager in Essex
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might know about opportunities at companies you're interested in. A personal recommendation can make all the difference!
✨Tip Number 2
Prepare for interviews by practising common technical questions and scenarios related to IT support. We suggest setting up mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss your experience managing teams and projects. Highlight specific examples where you made an impact, as this will resonate well with hiring managers looking for someone to lead their IT support function.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Information Technology Support Manager in Essex
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience and technical expertise, especially with Microsoft Intune and IT support roles.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the IT Support Manager role. Share specific examples of how you've led teams and tackled complex technical issues in the past.
Showcase Your Technical Skills: Don’t shy away from detailing your hands-on experience with IT infrastructure and security measures. We want to see how you’ve managed and improved IT systems in previous roles.
Apply Through Our Website: For the best chance of getting noticed, apply directly through our website. It helps us keep track of your application and ensures it reaches the right people quickly!
How to prepare for a job interview at Rise10 Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially with Microsoft Intune and other Microsoft technologies. Be ready to discuss your hands-on experience with 1st to 3rd line support and how you've tackled complex issues in the past.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in an IT support environment. Highlight your experience in performance management, coaching, and how you've fostered a culture of continuous improvement within your team.
✨Understand the Company’s Needs
Research the fuel and oil distribution company and understand their IT challenges. Be prepared to discuss how you can drive strategic IT initiatives that align with their goals and enhance efficiency across the organisation.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing technical concepts. Remember, you'll need to manage stakeholders at all levels, so demonstrating excellent communication skills is key to making a great impression.
