Overview
You will lead and develop a team of Field Service Engineers to ensure high-quality service delivery across a national rollout. This role sits at the intersection of hands-on engineering and people leadership, shaping performance and customer satisfaction as the business scales. You will drive KPIs, SLAs, and field utilisation while supporting recruitment and ongoing team growth. This is a chance to advance into management within a growing engineering organization that values cross-functional collaboration and impact.
Pay / Benefits
- Car allowance
- Bonus
- Excellent company benefits
- Salary bracket 55,000 - 65,000
- Career progression into management
Responsibilities
- Lead, mentor and develop a team of Field Service Engineers
- Oversee service delivery and engineering performance for a national rollout
- Manage KPIs, SLAs, and engineer utilisation
- Uphold customer service standards across sites
- Support recruitment and training to grow the service team
Key requirements
- Lead/Senior Field Service Engineer seeking management
- Proven experience leading or supervising Field Service Engineers
- Strong electro-mechanical field service background
- Experience in Retail, EPOS, ATM, vending, gaming machines or similar equipment advantageous
- leadership
- mentoring
- team development
- electro-mechanical field service
- field service management
- KPI and SLA management
Lead Field Service Engineer (Progression to Manager) in Reading employer: Rise Technical
Join a dynamic construction consultancy in Glasgow that prioritises professional development and offers a supportive work culture. With competitive salaries, private healthcare, and opportunities for NEC accreditation and chartership, this role not only allows you to manage complex projects but also paves the way for your career progression into senior leadership. Experience a collaborative environment where your expertise is valued and your growth is nurtured.
