At a Glance
- Tasks: Manage customer relationships and coordinate technical support in the aviation sector.
- Company: Join a global leader in the aerospace industry with a strong reputation.
- Benefits: Enjoy competitive salary, excellent bonuses, private medical cover, and career progression.
- Other info: Office-based role with a dynamic team and opportunities for growth.
- Why this job: Make an impact in aviation while developing your career in a multinational company.
- Qualifications: Experience in aviation customer support or operations with strong communication skills.
The predicted salary is between 47250 - 57750 £ per year.
Sector: Engineering
Reference: BBBH _ Customer Support Manager (Aviation / Aerospace)Competitive / Negotiable Salary + Monday-Friday (37.5 Hours) + Excellent Bonus Scheme + Private Medical Cover + Group Pension + Share Incentive Plan (ESOP) + Travel Insurance + Healthcare Cash Scheme + Excellent Benefits & Progression Office Based - Commutable from Oxford, Bicester, Aylesbury, West London, Cheltenham, Reading, Milton Keynes & surrounding areas.
Are you from an Aviation or Aerospace background with experience in customer support, aircraft maintenance operations or managing key customer relationships, looking to join a global industry leader?On offer is an excellent opportunity to join one of the world's leading aviation businesses, working with major airlines, aircraft operators and aerospace organisations whilst developing your career within a multinational company.
This company is a global leader in the aerospace industry, manufacturing advanced aviation products and providing specialist support to some of the biggest names in the sector.
In this role, you will be responsible for managing key aviation customer relationships, coordinating technical and operational support, and ensuring customer requirements are delivered in line with industry standards and aviation regulations.
This role would suit someone with experience in aviation customer support, aircraft maintenance, MRO or aerospace operations looking to take the next step in their career within a globally recognised organisation offering excellent benefits and long-term progression.
The Role Managing customer relationships across the aviation and aerospace industry Coordinating customer support, technical enquiries and operational requirements Working closely with internal engineering, maintenance and operational teams Monday to Friday, 37.5 hours per week The Person Background in Aviation, Aerospace Experience in customer support, account management or aviation operations Strong communication and stakeholder management skills Working knowledge of Part 145 and Part CAMO regulations Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.
The salary advertised is the bracket available for this position.
The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer.
Rise are not responsible or liable for any hiring decisions made by the end client.
We are an equal opportunities company and welcome applications from all suitable candidates.
Customer Support Manager in Oxford employer: Rise Technical
Join a dynamic construction consultancy in Glasgow that prioritises professional development and offers a supportive work culture. With competitive salaries, private healthcare, and opportunities for NEC accreditation and chartership, this role not only allows you to manage complex projects but also paves the way for your career progression into senior leadership. Experience a collaborative environment where your expertise is valued and your growth is nurtured.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Manager in Oxford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Rise Technical. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Rise Technical before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Manager in Oxford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Rise Technical:Your cover letter is your chance to shine! Tell us why you want to work at Rise Technical specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Rise Technical!
How to prepare for a job interview at Rise Technical
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
