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- Tasks: Design, maintain, and troubleshoot network and telephony services while leading projects.
- Company: Join a major public sector organisation with a critical network environment.
- Benefits: Competitive hourly rate, hands-on experience, and project leadership opportunities.
- Why this job: Make a real impact in a high-availability environment supporting essential services.
- Qualifications: CCNA (or equivalent) and ITIL Foundation required; strong troubleshooting skills essential.
- Other info: Dynamic role with on-call shifts and excellent career growth potential.
The predicted salary is between 13 - 16 £ per hour.
Excellent opportunity for a Network Engineer with strong Networking, Security and Telephony experience to join a large public sector organisation in a critical, high-availability environment offering technical ownership and project leadership. This company is a major public sector organisation running a complex network and telephony estate supporting essential services across multiple sites. They are looking to add an experienced engineer to strengthen operational support and lead new implementations.
In this role you will provide technical expertise across LAN/WAN, security infrastructure and telephony systems, acting as a lead on projects and implementations. You will also contribute to 2nd/3rd line Service Desk support, manage escalations, work with suppliers, and take part in an on-call rota and shift coverage.
The ideal candidate will have extensive experience in large network environments, strong troubleshooting skills, and a customer-first mindset. A CCNA (or equivalent) and ITIL Foundation are key, with security/telephony exposure (Checkpoint/Mitel) beneficial.
This is a fantastic opportunity to secure a contract role in a high-impact environment, combining hands-on operational support with project delivery responsibility.
The Role:- Design, maintain and troubleshoot data network, security and telephony services
- Lead projects/implementations, working with PMO and technical teams
- 2nd/3rd line support, incident escalation, SLA updates and supplier liaison
- Shift pattern cover + on-call rota
- Proven experience in large network environments (enterprise / public sector scale)
- CCNA (or equivalent) + ITIL Foundation (essential)
- Strong fault-finding, documentation and customer service skills
- Happy with on-site work, travel to other sites, and on-call/shift pattern
Network & Telecoms Engineer in Norwich employer: Rise Technical
Contact Detail:
Rise Technical Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network & Telecoms Engineer in Norwich
✨Tip Number 1
Network and Telecoms roles are all about showcasing your technical skills. Make sure you can talk confidently about your experience with LAN/WAN, security infrastructure, and telephony systems. We want to hear how you've led projects or tackled complex issues in previous jobs!
✨Tip Number 2
Networking is key! Reach out to professionals in the field through LinkedIn or industry events. We can’t stress enough how valuable personal connections can be in landing that dream job. Plus, don’t forget to mention your CCNA and ITIL Foundation certifications when chatting!
✨Tip Number 3
Prepare for interviews by brushing up on common troubleshooting scenarios. We recommend practising how you'd handle specific incidents or escalations. This will show potential employers that you’re ready to jump into 2nd/3rd line support without missing a beat.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen. We’re always looking for talented individuals like you to join our team, so don’t hesitate to put yourself out there!
We think you need these skills to ace Network & Telecoms Engineer in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in large network environments and showcases your troubleshooting skills. We want to see how your background aligns with the role, so don’t be shy about mentioning your CCNA and ITIL qualifications!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this Network & Telecoms Engineer role. Share specific examples of your past projects and how they relate to the responsibilities listed in the job description.
Show Off Your Customer-First Mindset: In your application, emphasise your customer service skills and how you’ve successfully managed escalations in the past. We love candidates who put the customer first, especially in a high-availability environment like ours!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Rise Technical
✨Know Your Tech Inside Out
Make sure you brush up on your networking, security, and telephony knowledge. Be ready to discuss specific technologies you've worked with, like LAN/WAN setups or Checkpoint/Mitel systems. The more you can demonstrate your expertise, the better!
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex issues in previous roles. Think about times when you had to troubleshoot a network problem or manage an incident escalation. This will show them you have the strong fault-finding skills they’re looking for.
✨Emphasise Your Customer-First Mindset
Since this role involves 2nd/3rd line support, it’s crucial to highlight your customer service experience. Share stories that illustrate how you’ve gone above and beyond to help users or improve service delivery.
✨Be Ready for Project Leadership Questions
As you'll be leading projects and implementations, think about your past experiences in project management. Be prepared to discuss how you collaborated with teams, managed timelines, and ensured successful outcomes. This will show you’re ready for the responsibility!
