At a Glance
- Tasks: Lead customer relationships and drive success in a fast-paced AI startup.
- Company: Exciting AI startup transforming financial crime prevention.
- Benefits: Competitive salary, equity options, and bi-annual salary reviews.
- Other info: Join a dynamic team with opportunities for personal and professional growth.
- Why this job: Shape the future of customer success in a rapidly growing tech environment.
- Qualifications: Experience in consulting or customer success within B2B SaaS.
The predicted salary is between 47250 - 57750 £ per year.
Sector: Technology
Reference: BBBH281945_1793807848
London (On-Site)
£90,000 - £120,000 + Equity + Bi-Annual Salary Reviews + Annual Equity Refresh
Are you looking for a high-impact opportunity where you can take ownership of enterprise customer relationships, influence product strategy, and help shape the customer success function at a rapidly growing AI startup transforming financial crime prevention? This is a rare opportunity to join an ambitious early-stage business operating at the intersection of AI, compliance, and financial services. As the company's first dedicated Customer Success hire, you will play a key role in ensuring enterprise customers achieve measurable outcomes while helping to build the foundations of a world-class customer success function.
You will manage customer relationships from onboarding through to renewal and expansion, working closely with compliance and operations teams within leading financial institutions. Acting as the voice of the customer internally, you will gather insights, identify opportunities for improvement, and collaborate with Product, Engineering, and Sales teams to drive exceptional customer outcomes.
The ideal candidate will come from either a top-tier consulting background with strong client-facing experience or a Customer Success/Account Management role within a B2B SaaS environment. You will be commercially minded, highly organised, an excellent communicator, and eager to develop expertise within financial crime, compliance, and AI technologies.
The Role:
- Own post-sale customer relationships from onboarding through renewal
- Drive customer adoption, retention, and expansion opportunities
- Build trusted relationships with senior stakeholders in financial institutions
- Gather and communicate customer feedback to Product and Engineering teams
- Monitor customer health and ensure successful platform adoption
The Person:
- Background in Consulting or Customer Success within a B2B SaaS environment
- Excellent stakeholder management and communication skills
- Commercially aware with an understanding of customer retention and growth
- Highly organised, proactive, and self-motivated
- Interest in AI, financial crime prevention, compliance, or fintech
Reference Number: BBBH281945
Rise Technical Recruitment Ltd acts as an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Head of Customer Success employer: Rise Technical
Join a dynamic construction consultancy in Glasgow that prioritises professional development and offers a supportive work culture. With competitive salaries, private healthcare, and opportunities for NEC accreditation and chartership, this role not only allows you to manage complex projects but also paves the way for your career progression into senior leadership. Experience a collaborative environment where your expertise is valued and your growth is nurtured.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Customer Success
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Rise Technical. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Rise Technical before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Head of Customer Success
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Rise Technical:Your cover letter is your chance to shine! Tell us why you want to work at Rise Technical specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Rise Technical!
How to prepare for a job interview at Rise Technical
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
