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- Tasks: Advise customers on HVAC issues and provide expert troubleshooting guidance.
- Company: A respected and growing HVAC company in Dover, NH.
- Benefits: Competitive salary, bonuses, 401(k), benefits package, and PTO.
- Why this job: Transition from hands-on work to a customer-facing role with growth opportunities.
- Qualifications: Experience as a Service Engineer or HVAC Technician with strong problem-solving skills.
- Other info: Join a collaborative team with excellent training and long-term progression.
The predicted salary is between 46800 - 54000 £ per year.
$65,000 - $75,000 + Bonus + 401(k) + Benefits Package + PTO + Management Progression
Dover, NH - (Commutable from Somersworth, Portsmouth, Barrington, Rochester, Epping, Milton, Kingston, Farmwood, Northwood)
Are you a HVAC Service Technician looking to get off the tools into a customer facing role, utilising your technical support expertise? On offer is the chance for the autonomy to work directly with customers, solve technical issues, and take ownership of service delivery with clear progression into team leadership. This company is a growing, stable, and locally respected HVAC company.
In this role you will play a key role in advising customers, troubleshooting issues, and working closely with service, sales, and technical teams to ensure installations and equipment operate reliably and efficiently. This company continues to invest in its service function and is seeking a Technical Service Advisor to focus on customer support and service excellence. Rather than purely field work, this role blends technical expertise with customer interaction, helping the company grow its reputation as the go-to provider in the region.
On offer is a permanent, full-time position with excellent training, long-term progression, and a collaborative team environment.
The Role:
- Advise customers on HVAC issues and provide expert troubleshooting guidance
- Speak directly with contractors and end-users to resolve installation and service challenges
- Support continuous improvement in service delivery and customer satisfaction
The Person:
- Experience as a Service Engineer, HVAC Technician, or similar technical role
- Background in HVAC systems and a strong understanding of installation, maintenance, and troubleshooting
- Strong problem-solving skills and customer-facing experience
We are an equal opportunities company and welcome applications from all suitable candidates.
Service Advisor (HVAC) in Dover employer: Rise Technical
Contact Detail:
Rise Technical Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor (HVAC) in Dover
✨Tip Number 1
Network like a pro! Reach out to your contacts in the HVAC industry and let them know you're on the lookout for a Service Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge and customer service skills. Be ready to share examples of how you've solved problems in the past, as this will show potential employers that you can handle the challenges of the role.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for openings that match your skills and interests, and make sure to tailor your approach to each company’s culture.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their hiring decisions.
We think you need these skills to ace Service Advisor (HVAC) in Dover
Some tips for your application 🫡
Show Off Your Technical Skills: Make sure to highlight your experience as a Service Engineer or HVAC Technician. We want to see how your technical expertise can translate into providing top-notch customer support.
Tailor Your Application: Don’t just send the same CV everywhere! Customise your application to reflect the specific skills and experiences that match the Service Advisor role. We love seeing candidates who take the time to connect their background with what we’re looking for.
Be Personable: Since this role is all about customer interaction, let your personality shine through in your application. We’re looking for someone who can communicate effectively and build relationships, so don’t be afraid to show us your friendly side!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Rise Technical
✨Know Your HVAC Stuff
Brush up on your technical knowledge about HVAC systems. Be ready to discuss common issues, troubleshooting techniques, and installation processes. This will show that you’re not just a customer service pro but also have the technical chops to back it up.
✨Practice Customer Scenarios
Think of potential customer interactions you might face in this role. Role-play with a friend or family member to practice how you would advise customers on HVAC issues. This will help you feel more confident and articulate during the actual interview.
✨Showcase Problem-Solving Skills
Prepare examples from your past experiences where you successfully solved technical problems or improved service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company’s approach to customer satisfaction or how they support continuous improvement in service delivery. This shows your genuine interest in the role and the company.
