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- Tasks: Provide technical support for high-tech AV and electrical products to customers and engineers.
- Company: Established global business specialising in high-tech electronic equipment.
- Benefits: Competitive salary, training opportunities, and excellent company benefits.
- Why this job: Join a rapidly expanding team and enhance your technical skills with specialist training.
- Qualifications: Background in AV or electrical installations and strong communication skills.
- Other info: Full-time office role with great progression opportunities.
Technical Support Engineer (AV/Electrical Installations)
Reading, Berkshire
32,000 – 38,000 + Training + Progression + Excellent Company Benefits
Excellent opportunity for someone from an AV or electrical installations background who is looking for a technical support role working with a portfolio of high tech products with a global business.
Do you come from an electrical background and looking to use your skills in a new environment? Are you looking for a varied role that allows you to increase your technical skills through dedicated OEM training?
This company have been established nearly 20 years and are specialists in the manufacture, installation and maintenance of high tech electronic equipment used in residential and commercial properties the world over. They have grown massively throughout their history and are looking for people to join their specialist team on their journey of rapid expansion.
In this role you will be working with their customers across the UK and be the first point of contact with regards to any technical enquiries. You will be working with customers and engineers over the phone, video calls and remote login sessions to resolve issues as quickly as possible. This role also allows for development opportunities with company products and software offerings. This role will be Monday to Friday and require someone to be in the office full time.
The Role:
- Technical point of contact for customers and Engineers
- Take ownership of technical support and resolve issues as soon as possible
- Specialist OEM training given on their range of high tech products
The Person:
- Someone from an AV or electrical installations background
- Good communications skills – both written and verbal
- Looking for progression and training opportunities with a global business
Reference: BBBH(phone number removed)
To apply for this role or to be considered for further roles, please click \”Apply Now\” or contact Adam Peters at Rise Technical Recruitment.
Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.
The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Technical Support Engineer (AV/Electrical Installations) employer: Rise Technical Recruitment
Contact Detail:
Rise Technical Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer (AV/Electrical Installations)
✨Tip Number 1
Network like a pro! Reach out to your connections in the AV or electrical installations field. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and their products, especially the high-tech gear they work with. Show them you’re not just another candidate but someone genuinely interested in their mission.
✨Tip Number 3
Practice your communication skills. Since you'll be the first point of contact for customers, being clear and confident over the phone or video calls is key. Role-play with a friend to get comfortable!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Technical Support Engineer (AV/Electrical Installations)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your AV or electrical installations experience. We want to see how your skills align with the technical support role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your background makes you a perfect fit. We love seeing genuine enthusiasm for the position!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers and engineers, make sure your written application reflects your communication skills. Clear, concise language will go a long way in making a great first impression!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Rise Technical Recruitment
✨Know Your Tech
Brush up on your knowledge of AV and electrical installations. Familiarise yourself with the high-tech products the company offers, as well as common issues that might arise. This will help you demonstrate your expertise and show that you're ready to tackle technical queries.
✨Practice Communication Skills
Since you'll be the first point of contact for customers and engineers, practice articulating your thoughts clearly. Role-play potential scenarios with a friend or family member to enhance your verbal communication skills, ensuring you can explain technical concepts in an easy-to-understand manner.
✨Show Enthusiasm for Learning
The role offers specialist OEM training, so express your eagerness to learn and grow within the company. Share examples of how you've embraced training opportunities in the past and how you plan to apply new skills in this position.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and the company. You might ask about the types of projects you'll work on or how the team collaborates on technical issues, which can also give you insight into the company culture.
