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- Tasks: Support SME clients with software implementation and troubleshooting.
- Company: Established IT solutions provider with a focus on client support.
- Benefits: Competitive salary, extensive training, and opportunities for career progression.
- Why this job: Join a dynamic team and bridge the gap between clients and tech solutions.
- Qualifications: IT proficiency and a passion for client-focused roles.
- Other info: Office-based in Bridgwater with overtime opportunities.
The predicted salary is between 24000 - 42000 £ per year.
An excellent opportunity awaits a customer and IT-minded professional to join an established IT solutions provider in a role offering great variety, strong development, and extensive training opportunities. This company is a well-established IT services business providing technology solutions and support services to SME businesses across England.
In this role, you will bridge the gap between clients and technical teams by providing pre-sales technical and post-sales IT implementation support. You will ensure troubleshooting, systems configuration, and user training are completed effectively based on a strong understanding of each client's technical and business needs. Training includes IT systems and software such as PowerBI and SQL, as well as project management certifications such as Prince2. This role is based on-site in Bridgwater, Monday to Friday.
The ideal candidate will have a strong understanding of SMEs and the IT and business challenges they face. You will be IT proficient, coming from IT Support or IT Engineering backgrounds and looking for a more client-facing role, or a client-focused person looking to move into a more IT or software support-focused position with long-term development and progression.
This is a fantastic opportunity to join an established IT solutions provider in a client-facing IT role offering great development, training, and long-term growth.
The Role:- Support SME clients with software implementation - from pre-sales demos through to configuration, training, and troubleshooting
- Act as the bridge between clients and technical teams
- Client-focused, technical IT position with strong training and development opportunities
- Office-based in Bridgwater, Monday to Friday, with overtime opportunities
- IT or software systems proficient, looking for a client-focused technical role
- Good understanding of SME IT and business challenges
- Confident written and verbal communicator
- Keen to progress and develop in IT solutions and support
- Within commutable distance to Bridgwater, with full UK right to work
Locations
Software Support Coordinator in Bridgwater, Somerset employer: Rise Technical Recruitment
Contact Detail:
Rise Technical Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Support Coordinator in Bridgwater, Somerset
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is client-facing, being able to articulate your thoughts clearly is key. Try mock interviews with friends or use online platforms to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to reach out directly.
We think you need these skills to ace Software Support Coordinator in Bridgwater, Somerset
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Software Support Coordinator. Highlight your IT skills and any experience with SMEs, as well as your customer service background. We want to see how you can bridge the gap between clients and technical teams!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this client-focused role. Share specific examples of how you've tackled IT challenges or supported clients in the past. We love a good story!
Show Off Your Communication Skills: Since this role requires strong written and verbal communication, make sure your application reflects that. Keep your language clear and professional, but don’t be afraid to let your personality shine through. We appreciate authenticity!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s quick and easy, and we’ll get your application into the right hands. Don’t miss out on this fantastic opportunity!
How to prepare for a job interview at Rise Technical Recruitment
✨Know Your Tech
Brush up on your knowledge of IT systems and software, especially PowerBI and SQL. Be ready to discuss how these tools can solve common SME challenges, as this will show your understanding of the role and its requirements.
✨Understand the Client's Needs
Research the typical challenges faced by SMEs in the tech space. Prepare examples of how you've previously addressed similar issues or how you would approach them, demonstrating your client-focused mindset.
✨Practice Your Communication Skills
Since this role involves bridging the gap between clients and technical teams, practice explaining complex technical concepts in simple terms. This will help you convey your ideas clearly during the interview.
✨Show Your Enthusiasm for Development
Express your eagerness to learn and grow within the company. Mention any relevant certifications or training you're interested in, like Prince2, to highlight your commitment to professional development.
