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- Tasks: Provide 2nd line support and manage stakeholder relationships in a dynamic environment.
- Company: Join a world-renowned business known for its excellent work/life balance and supportive culture.
- Benefits: Enjoy hybrid working, 33 days holiday, and a competitive salary package.
- Why this job: This role offers variety, a great team atmosphere, and the chance to make an impact.
- Qualifications: Experience in 2nd line support and strong stakeholder management skills are essential.
The predicted salary is between 24000 - 28000 £ per year.
Excellent opportunity for a confident 2nd Line Support Engineer with stakeholder management experience to join a world renowned business offering a brilliant work/life balance, a varied and interesting day job, and a great benefits package!
Location: Hereford
Working Arrangement: Hybrid (3 days in office, 2 days from home)
Salary: £30,000 - £35,000 + 33 Days Holiday + Hybrid Working + Package + Benefits
2nd Line Support Engineer employer: Rise Technical Recruitment Limited
Contact Detail:
Rise Technical Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer
✨Tip Number 1
Familiarise yourself with common 2nd line support issues and solutions. Being able to discuss specific technical problems you've solved in the past will show your expertise and confidence during interviews.
✨Tip Number 2
Highlight your stakeholder management experience. Be prepared to share examples of how you've effectively communicated with non-technical users, as this is crucial for a role that involves supporting various teams.
✨Tip Number 3
Research the company culture and values. Understanding what the company stands for will help you tailor your conversations and demonstrate that you're a good fit for their team.
✨Tip Number 4
Prepare questions to ask during the interview about the hybrid working model and team dynamics. This shows your interest in the role and helps you assess if it's the right environment for you.
We think you need these skills to ace 2nd Line Support Engineer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the 2nd Line Support Engineer position. Tailor your application to highlight your relevant experience in stakeholder management and technical support.
Craft a Tailored CV: Ensure your CV is up-to-date and specifically tailored for this role. Emphasise your experience in 2nd line support, any relevant certifications, and your ability to manage stakeholders effectively.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with their needs and provide examples of your past experiences that demonstrate your capabilities as a 2nd Line Support Engineer.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Rise Technical Recruitment Limited
✨Showcase Your Technical Skills
As a 2nd Line Support Engineer, you'll need to demonstrate your technical expertise. Be prepared to discuss specific technologies and tools you've worked with, and consider bringing examples of how you've solved complex issues in the past.
✨Highlight Stakeholder Management Experience
Since the role requires stakeholder management, think of instances where you've successfully communicated with non-technical users or managed expectations. Share these experiences to show you can bridge the gap between technical and non-technical teams.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Practice articulating your thought process when faced with common support challenges, as this will showcase your analytical skills and approach to troubleshooting.
✨Emphasise Work-Life Balance
This company values work-life balance, so express your understanding of its importance. Share how you manage your time effectively and maintain productivity, especially in a hybrid working environment.
