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- Tasks: Build relationships with residents and support them during a housing project.
- Company: Join a dynamic team focused on improving social housing in London.
- Benefits: Enjoy a 14-week contract with opportunities for growth and community impact.
- Why this job: Make a real difference in people's lives while enhancing your communication skills.
- Qualifications: Strong interpersonal skills and a passion for community engagement are essential.
- Other info: This role is perfect for those looking to gain experience in social services.
The predicted salary is between 36000 - 60000 £ per year.
Our client is currently seeking a Resident Liaison Officer to oversee a social housing project in London on a fourteen-week contract. Your role will involve building positive relationships with residents, ensuring they receive information and support throughout refurbishment. You will be responsible for minimising dissatisfaction, addressing complaints, and resolving queries promptly and efficiently. Chosen candidate must have previous experience in a similar role and it would be beneficial to have worked within public sector. Key Tasks * Full, clean driving licence and access to own vehicle * Supporting the preparation of programme reports * Visiting refurbished properties with prospective tenants and advising them on completion dates * Attending company inductions and events * Developing relationships with tenants and ensuring they understand the schedule of works * Liaising with neighbourhood housing associations to establish strong working relationships
Resident Liaison Officer employer: Rise Site Solutions
Contact Detail:
Rise Site Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Familiarize yourself with the specific social housing policies and regulations in London. This knowledge will not only help you understand the context of the role but also demonstrate your commitment to the community during interviews.
✨Tip Number 2
Network with professionals in the social housing sector. Attend local events or join online forums where you can connect with current Resident Liaison Officers or similar roles. This can provide you with valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare examples from your past experiences that showcase your ability to handle complaints and resolve issues effectively. Being able to articulate these situations will highlight your problem-solving skills and your suitability for the role.
✨Tip Number 4
Research the specific project you'll be working on if you get the job. Understanding the details of the refurbishment and the residents' needs will allow you to engage more meaningfully during the interview process.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Resident Liaison Officer position. Understand the key responsibilities, such as building relationships with residents and addressing complaints, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in social housing, community engagement, or customer service. Use specific examples that demonstrate your ability to handle complaints and support residents effectively.
Showcase Communication Skills: Since the role involves a lot of interaction with residents, make sure to highlight your communication skills. Provide examples of how you've successfully communicated with diverse groups or resolved conflicts in the past.
Tailor Your Cover Letter: Write a personalized cover letter that addresses the specific needs of the project. Mention your understanding of the challenges faced in social housing and how you plan to contribute positively to the refurbishment process.
How to prepare for a job interview at Rise Site Solutions
✨Show Your People Skills
As a Resident Liaison Officer, your ability to build positive relationships is crucial. Be prepared to share examples of how you've successfully engaged with residents or clients in the past, highlighting your communication and interpersonal skills.
✨Demonstrate Problem-Solving Abilities
Since you'll be addressing complaints and resolving queries, it's important to showcase your problem-solving skills. Think of specific instances where you turned a negative situation into a positive outcome and be ready to discuss them.
✨Understand the Project Context
Familiarize yourself with the social housing project and its objectives. Showing that you understand the challenges and goals of the refurbishment will demonstrate your commitment and readiness to contribute effectively.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready shows your interest in the role and the organization. Ask about the team dynamics, the specific challenges they face, or how success is measured in this position to engage in a meaningful conversation.
