At a Glance
- Tasks: Lead customer supply chain operations and drive impactful projects for major UK retailers.
- Company: Global FMCG leader with a focus on operational excellence and customer partnerships.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Join a supportive team culture built on Servant Leadership principles.
- Why this job: Make a real difference in supply chain management while empowering a high-performing team.
- Qualifications: Experience in FMCG supply chain leadership and strong ERP skills, preferably SAP.
The predicted salary is between 63000 - 77000 £ per year.
Are you an experienced supply chain leader who thrives at the intersection of operational excellence and strategic customer partnerships?
A global leader in the FMCG space is looking for a Head of Customer Supply Chain & Service to join the UK Leadership Team supporting a Maternity Cover of 9 months. In this pivotal role, you will champion our Customer Service operations, manage Customer Master Data/Pricing, and serve as the core supply chain interface between major UK retailers and our internal commercial teams.
Built on the principles of Servant Leadership, this role offers the space to empower a high-performing team, drive high-impact supply chain projects, and elevate customer performance across the business.
- Stabilise and enhance OTIF performance, meeting key customer requirements while optimising supply chain costs.
- Act as the strategic liaison to customer supply chain leadership and internal UK/European stakeholders.
- Oversee Order-to-Cash (OTC) processes, master data, pricing, and internal SOX controls.
- Drive transformative supply chain initiatives, including SAP implementations and network optimisations.
- Proven track record in FMCG customer supply chain or customer service leadership.
- Direct experience partnering with major UK retailers and their supply chain teams.
- Strong proficiency in ERP systems (SAP preferred) and data analytics (Excel / Power BI).
- A collaborative, 'helicopter view' mindset—able to turn complex data into actionable commercial insights.
Supply Chain Co-ordinator Maternity Cover in Nottingham employer: Rise Resourcing
As a leading specialist retailer, we pride ourselves on fostering a dynamic and innovative work culture that empowers our employees to take ownership of their projects. With a strong focus on personal and professional growth, we offer extensive training opportunities and the chance to work with talented teams in a vibrant location. Join us to be part of a forward-thinking company that values creativity and collaboration, making it an excellent place for those looking to make a meaningful impact in the stationery industry.
