At a Glance
- Tasks: Lead and inspire the Customer Service Operations team while driving transformative supply chain initiatives.
- Company: Global leader in the FMCG space with a focus on operational excellence.
- Benefits: Opportunity to empower a high-performing team and elevate customer performance.
- Other info: Join a dynamic UK Leadership Team for a 9-month maternity cover role.
- Why this job: Make a real impact by managing key customer partnerships and optimising supply chain processes.
- Qualifications: Proven experience in FMCG supply chain leadership and strong ERP proficiency.
The predicted salary is between 63000 - 77000 £ per year.
Are you an experienced supply chain leader who thrives at the intersection of operational excellence and strategic customer partnerships?
- A global leader in the FMCG space is looking for a
- Head of Customer Supply Chain & Service to join the UK Leadership Team supporting a
Maternity Cover of 9 months .
In this pivotal role, you will champion our Customer Service operations, manage Customer Master Data/Pricing, and serve as the core supply chain interface between major UK retailers and our internal commercial teams.
Built on the principles of Servant Leadership, this role offers the space to empower a high-performing team, drive high-impact supply chain projects, and elevate customer performance across the business.
Key Responsibilities
- Lead and inspire the Customer Service Operations team, fostering a culture of trust, accountability, and development.
- Stabilise and enhance OTIF performance, meeting key customer requirements while optimising supply chain costs.
- Act as the strategic liaison to customer supply chain leadership and internal UK/European stakeholders.
- Oversee Order-to-Cash (OTC) processes, master data, pricing, and internal SOX controls.
- Drive transformative supply chain initiatives, including SAP implementations and network optimisations.
What We Are Looking For
- Proven track record in FMCG customer supply chain or customer service leadership.
- Direct experience partnering with major UK retailers and their supply chain teams.
- Strong proficiency in ERP systems (SAP preferred) and data analytics (Excel / Power BI).
- A collaborative, \"helicopter view\" mindset—able to turn complex data into actionable commercial insights.
- Exceptional people management skills rooted in servant leadership.
Ready to take the lead?
Apply now or get in touch for a confidential discussion.
Head of Customer Supply Chain in Mansfield employer: Rise Resourcing
At Rise Resourcing, we pride ourselves on being an exceptional employer that fosters a dynamic and collaborative work culture. Our commitment to employee growth is evident through tailored development programmes and opportunities for advancement, particularly in the vibrant retail sector. Located in a thriving area, we offer a unique chance to make a significant impact on our business's transformation while enjoying a supportive environment that values innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Customer Supply Chain in Mansfield
✨Tap into Temp Agency Networks
If you're eyeing a temporary role in supply chain operations, temp agencies can be your best pals. They often have exclusive contracts with companies like Rise Resourcing that might not be posted publicly. Get registered with a few reputable agencies and stay in touch—they might just have the perfect gig for you!
✨Make Your Skills Shine
In the world of supply chain operations, showcasing your relevant skills can set you apart in a heartbeat. Try to highlight your experience with logistics software or inventory management techniques when chatting with potential employers. Offer specific examples of how you’ve streamlined operations in the past; it’s all about making that connection!
✨Join Supply Chain Meetups
Getting out there in the community isn’t just for full-time roles! Attend local supply chain meetups and networking events, as they can lead to temporary job opportunities. Plus, you never know—someone in the room could know about an immediate opening at Rise Resourcing or have tips on where to look.
✨Be Agile and Available
For temporary positions, having flexibility can make you much more desirable to employers. Keep your schedule open and be ready to jump into assignments at short notice. If you can show that you’re adaptable, companies like Rise Resourcing will notice and might keep you in mind for future temporary opportunities!
We think you need these skills to ace Head of Customer Supply Chain in Mansfield
Some tips for your application 🫡
Highlight Your Supply Chain Knowledge:Make sure you showcase any relevant coursework or experience in supply chain management in your CV. If you've worked with inventory management systems, logistics planning, or demand forecasting, include specific examples to demonstrate your skills—this is key in supply chain operations!
Certifications Can Make a Difference:If you've got any certifications related to supply chain operations, like APICS or Six Sigma, splash them in your CV! They can really help you stand out. Temporary roles often look for candidates who can hit the ground running, so proving you’ve got that extra knowledge is a big plus.
Emphasise Flexibility in Your Application:Since this is a temporary role, it's super important to highlight your flexibility and readiness to adapt to new environments. In your cover letter, mention your ability to learn quickly and your willingness to take on diverse tasks—this shows that you're the right fit for a dynamic supply chain environment.
Make Your CV Concise and Relevant:Keep your CV tight and relevant, focusing on the most important past experiences that relate directly to supply chain operations. Avoid filler and concentrate on the skills and experiences that will impress Rise Resourcing and relate to the temporary nature of the role. Let's get you that interview!
How to prepare for a job interview at Rise Resourcing
✨Know Your Supply Chain Tools
Brush up on the specific tools and software commonly used in supply chain operations, like SAP or Oracle. Make sure to highlight your familiarity with these during the interview at Rise Resourcing, as it shows you're ready to hit the ground running.
✨Demonstrate Problem-Solving Skills
In a temporary role, they’ll want to see how quickly you can adapt and solve problems. Prepare for scenario-based questions that may ask how you’d handle disruptions like delays or inventory shortages. Think of real examples from your past experiences to share!
✨Flexibility is Key
As this is a temporary position, emphasise your willingness to be flexible. Talk about how you’ve quickly adapted to changes in previous roles or how you’re able to step in and learn new processes swiftly, especially those unique to Rise Resourcing.
✨Prepare for Team Dynamics
Temporary roles often require quick integration into teams. Be ready to discuss your communication style and how you work collaboratively. You might face questions about working with cross-functional teams, so think about how you can highlight your teamwork skills.
