At a Glance
- Tasks: Lead and inspire the Customer Service Operations team while driving transformative supply chain initiatives.
- Company: Global leader in the FMCG space with a focus on operational excellence.
- Benefits: Opportunity to empower a high-performing team and elevate customer performance.
- Other info: Join a dynamic UK Leadership Team for a 9-month maternity cover role.
- Why this job: Make a real impact by managing key customer partnerships and optimising supply chain processes.
- Qualifications: Proven experience in FMCG supply chain leadership and strong ERP proficiency.
The predicted salary is between 63000 - 77000 £ per year.
Are you an experienced supply chain leader who thrives at the intersection of operational excellence and strategic customer partnerships?
- A global leader in the FMCG space is looking for a
- Head of Customer Supply Chain & Service to join the UK Leadership Team supporting a
Maternity Cover of 9 months .
In this pivotal role, you will champion our Customer Service operations, manage Customer Master Data/Pricing, and serve as the core supply chain interface between major UK retailers and our internal commercial teams.
Built on the principles of Servant Leadership, this role offers the space to empower a high-performing team, drive high-impact supply chain projects, and elevate customer performance across the business.
Key Responsibilities
- Lead and inspire the Customer Service Operations team, fostering a culture of trust, accountability, and development.
- Stabilise and enhance OTIF performance, meeting key customer requirements while optimising supply chain costs.
- Act as the strategic liaison to customer supply chain leadership and internal UK/European stakeholders.
- Oversee Order-to-Cash (OTC) processes, master data, pricing, and internal SOX controls.
- Drive transformative supply chain initiatives, including SAP implementations and network optimisations.
What We Are Looking For
- Proven track record in FMCG customer supply chain or customer service leadership.
- Direct experience partnering with major UK retailers and their supply chain teams.
- Strong proficiency in ERP systems (SAP preferred) and data analytics (Excel / Power BI).
- A collaborative, \"helicopter view\" mindset—able to turn complex data into actionable commercial insights.
- Exceptional people management skills rooted in servant leadership.
Ready to take the lead?
Apply now or get in touch for a confidential discussion.
Head of Customer Supply Chain in Derby employer: Rise Resourcing
At Rise Resourcing, we pride ourselves on being an exceptional employer that fosters a dynamic and collaborative work culture. Our commitment to employee growth is evident through tailored development programmes and opportunities for advancement, particularly in the vibrant retail sector. Located in a thriving area, we offer a unique chance to make a significant impact on our business's transformation while enjoying a supportive environment that values innovation and teamwork.
