At a Glance
- Tasks: Create a welcoming environment and support members at our York studio.
- Company: Rise, a growing reformer Pilates studio with a focus on high standards.
- Benefits: Flexible shifts, transparent pay progression, and opportunities for growth.
- Other info: Part-time and full-time roles available with structured feedback.
- Why this job: Join a supportive team and make a real difference in member experiences.
- Qualifications: Strong communication skills and a passion for health and fitness.
The predicted salary is between 20000 - 25000 € per year.
We're hiring in York and looking for someone who can make every member feel welcome, supported, and seen.
The Role
You'll help run front-of-house and member experience at our York studio. From the first welcome to the last goodbye, you'll keep standards high and the studio experience consistent.
What We're Looking For
- Strong communication and people skills
- Organised, reliable, and comfortable working in a fast-paced studio environment
- Confident handling enquiries, bookings, and day-to-day member support
- A genuine interest in health, fitness, and creating great customer experiences
- Availability to work flexible shifts, including some evenings and weekends
What You'll Get
- Part-time and full-time opportunities in York
- Transparent pay progression based on experience and impact
- Structured feedback and regular check-ins
- Opportunities to grow with us as we expand
- A supportive team culture with clear standards
About Rise
We run reformer Pilates studios in Jesmond, Yarm, and soon in York. We're building something where the standard doesn't slip - every class, every instructor, every studio.
Member Experience Specialist employer: Rise Pilates Limited
At Rise, we pride ourselves on fostering a vibrant and supportive work culture in our York studio, where every team member plays a crucial role in creating exceptional experiences for our members. With flexible working opportunities, transparent pay progression, and structured feedback, we are committed to your personal and professional growth as we expand. Join us in a dynamic environment that values health, fitness, and outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Member Experience Specialist
✨Tip Number 1
Get to know the company culture! Before your interview, check out Rise's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since the role is all about making members feel welcome, think of examples from your past experiences where you've excelled in customer service. Be ready to share these during your chat!
✨Tip Number 3
Be flexible with your availability! Mention your willingness to work evenings and weekends. This shows you're committed to supporting the studio and its members, which is a big plus for the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re tech-savvy and ready to embrace the digital side of member experience.
We think you need these skills to ace Member Experience Specialist
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for health and fitness and how it connects to your experience.
Tailor Your Application:Make sure to customise your application for the Member Experience Specialist role. Highlight your strong communication skills and any relevant experience in customer service or fast-paced environments to show us you’re the perfect fit!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if needed to make your key skills and experiences stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Rise Pilates Limited
✨Know the Studio Inside Out
Before your interview, take some time to research Rise and their approach to member experience. Familiarise yourself with their values, the types of classes they offer, and what makes their studios unique. This will show your genuine interest in the role and help you connect with the interviewers.
✨Show Off Your People Skills
As a Member Experience Specialist, strong communication is key. Prepare examples from your past experiences where you've successfully handled enquiries or resolved issues for customers. Think about how you can demonstrate your ability to make members feel welcome and supported right from the start.
✨Be Ready for Fast-Paced Scenarios
Since the role involves working in a busy studio environment, be prepared to discuss how you manage your time and stay organised under pressure. You might even want to think of a few strategies you use to keep things running smoothly during peak times.
✨Express Your Passion for Health and Fitness
Let your enthusiasm for health and fitness shine through during the interview. Share any personal experiences or interests related to fitness that could resonate with the studio's culture. This will not only highlight your suitability for the role but also show that you're a great fit for their team.
