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- Tasks: Engage with members, manage tasks, and promote a positive fitness experience.
- Company: Fitness World is a vibrant community focused on health and wellness for everyone.
- Benefits: Enjoy competitive pay, group benefits, free membership, and career growth opportunities.
- Why this job: Join a fun, inclusive team that values passion and community while building your career.
- Qualifications: No specific qualifications required; just bring your enthusiasm and a love for fitness!
- Other info: This role offers a pathway to advance into management or personal training.
The predicted salary is between 13000 - 17000 £ per year.
Surrey, BC
Full-time
Hourly: $17.85
Job Summary:
As a Member Service Representative with Fitness World, you are part of a fun and like-minded community dedicated to providing a health and fitness space for everyone! In this hybrid sales and service position, you will:
- Ensure a best-in-class fitness experience for members by demonstrating the high value low-cost model Fitness World offers.
- Create a friendly, helpful, and positive member experience while performing various member management tasks.
- Engage with the community, members, and social media to source new leads, generate referrals, and increase club revenue.
- Contribute to the Fitness World culture and reflect our core values: fun, passionate, inclusive, and teamwork.
Benefits include:
- A combination of base and commission pay that rewards your efforts.
- Group benefits (dental, extended health, travel).
- Complimentary membership and discounted personal training for you and one other.
- Opportunities to develop a career path and transferable skills.
Our Values:
- Passionate: We put our all into everything we do and empower each other to be our best selves every day.
- Inclusive: We welcome everyone and pride ourselves on being a community for all.
- Fun: We laugh, smile, and have a good time, enthusiastically.
- Community: We work, sweat, and give back together, creating connected communities inside and out.
Growth Opportunities:
Fitness World offers more than a job; it’s a pathway to a career. Our most successful managers and personal trainers started as Member Service Representatives. Team members who embody our core values and demonstrate the necessary competencies will receive personal and professional development to advance their careers.
About Fitness World:
Founded in August 2020, Fitness World Canada has established itself as a health, fitness, and wellness community for everyone. Our high-value, low-cost health communities are making a difference for all fitness enthusiasts, regardless of their goals. Since 1959, Fitness World has been a community trademark, continuously providing top-tier health and fitness facilities and services.
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Member Service Representative (sales & service) employer: Rise People
Contact Detail:
Rise People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Service Representative (sales & service)
✨Tip Number 1
Familiarise yourself with Fitness World's core values: fun, passionate, inclusive, and teamwork. During your interactions, whether in person or online, make sure to reflect these values in your conversations and actions. This will show that you align with the company culture.
✨Tip Number 2
Engage with the local fitness community and social media platforms where Fitness World is active. Share your enthusiasm for fitness and wellness, and connect with potential members. This proactive approach can help you build a network and demonstrate your commitment to the role.
✨Tip Number 3
Prepare to discuss how you can contribute to generating leads and referrals. Think of specific strategies you could implement to enhance member engagement and club revenue. Showing initiative in this area can set you apart from other candidates.
✨Tip Number 4
Highlight any previous experience in sales or customer service during your discussions. Be ready to share examples of how you've created positive experiences for customers in the past. This will demonstrate your capability to excel in the hybrid sales and service position.
We think you need these skills to ace Member Service Representative (sales & service)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and values of Fitness World. Tailor your application to highlight how your skills and experiences align with their focus on community, inclusivity, and fun.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in sales and customer service. Use bullet points to make it easy to read and include specific achievements that demonstrate your ability to engage with members and generate leads.
Write a Personalised Cover Letter: In your cover letter, express your passion for fitness and community engagement. Mention specific examples of how you embody the core values of Fitness World, such as teamwork and inclusivity, and explain why you want to be part of their team.
Proofread Your Application: Before submitting, take the time to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Rise People
✨Show Your Passion for Fitness
As a Member Service Representative, it's crucial to demonstrate your enthusiasm for health and fitness. Share personal experiences or stories that highlight your commitment to a healthy lifestyle, as this aligns with Fitness World's core values.
✨Emphasise Teamwork and Community Engagement
Fitness World values inclusivity and community. Be prepared to discuss how you've worked in teams before and how you can contribute to creating a positive environment for members. Mention any past experiences where you engaged with the community or built relationships.
✨Prepare for Sales Scenarios
Since this role involves both sales and service, practice responding to common sales scenarios. Think about how you would approach a potential member who is hesitant to join. Highlight your ability to communicate the value of Fitness World's offerings effectively.
✨Reflect Their Core Values
Familiarise yourself with Fitness World's core values: fun, passionate, inclusive, and teamwork. During the interview, weave these values into your answers to show that you not only understand but also embody what they stand for.
