Care Navigator in Nottingham

Following the retirement of one our existing team we are seeking an additional Care Navigator to work alongside our existing Patient Services Team to play an important role in complementing and enhancing the wider Rise Park Surgery team. We had an extension and refurb to our building in 2022 and we are looking for a like-minded team member to help us care for our patients. Successful applicants will be working in office space which has been constructed and modified to our requirements.

Main duties of the job:

• The practice is a paper-light environment and the main responsibilities of the post holder will be to summarise and read code relevant information from patient’s clinical records, hospital correspondence and other sources into the practice computer system.
• Further duties include referrals to secondary care and working alongside the reception team to answer the incoming calls into the surgery when required and direct the patients to the most appropriate care provider for their needs.
• You will be working in accordance with the practice notes summarising and read code protocols.

About us:

Rise Park Surgery is a vibrant, team orientated Nottingham city general practice serving 9700 patients. We have a great work ethic; caring for our patients, our community and the team around us is paramount to all that we do. We have 3 GP partners, 6 salaried GPs, 1 x ACP, 2 x practice nurses, 3 x HCAs, 2 x phlebotomists and an efficient and supportive administration team. We are a GP training practice and we have a CQC 'Good' rating. We use 'systmone' (training is available if you haven’t used it before) and we are a leading practice within the Bulwell and Top Valley PCN.

Job responsibilities:

JOB SUMMARY: The Care Navigator provides essential administrative and patient-facing support to GPs, Managers, and Health Professionals. Responsibilities include managing correspondence, processing referrals, maintaining patient records, handling appointment requests, and contributing to the efficient operation of the practice.

CORE RESPONSIBILITIES:

• General Administrative Support: Provide administrative support including typing letters, reports, referrals and memorandums. Maintain accurate filing and administrative systems. Retrieve medical records and assist with insurance/medical reports. Organise workload using clinical system tasks and workflows. Gather statistics, generate reports, and record minutes of meetings. Handle photocopying, scanning, mail handling, and general tasks.
• Patient Records, Data Management and Clinical Systems: Process patient registrations, deductions and amendments. Input data accurately into patient healthcare records. Scan correspondence and allocate workflow correctly. Manage patient results and follow-up communication. Maintain recall systems for chronic disease management. Perform Read Coding to support clinical registers. Administer CRS, tasking, and other NHS digital systems.
• Appointments, Triage Support and Communication: Process appointment requests across all access routes. Make clinical bookings, referrals and hospital admissions. Support total triage administration. Answer incoming calls and manage queries. Welcome and assist patients and visitors. Act as a chaperone when required.
• Team Support and Practice Operations: Provide absence cover for admin and reception colleagues. Support practice wide service delivery and shared learning. Assist with opening and closing procedures. Support enhanced services and contractual requirements. Liaise with external agencies including community teams, coroners, funeral directors, medical examiners and registration offices. Work with Care Coordinators to support population health and IIF.

GOVERNANCE AND PROFESSIONAL STANDARDS: Maintain confidentiality of all patient and practice information. Follow Health and Safety procedures including infection control. Support equality, diversity and patient rights. Participate in audits, quality improvement and training. Communicate effectively with colleagues, patients and external partners.

PERSONAL DEVELOPMENT: Participate in mandatory training and role specific development. Engage in annual appraisal and meet development objectives. Maintain and update personal skills and knowledge.

Person Specification:

• Knowledge: Knowledge of NHS or GP Practice operations; Understanding of read coding.
• Qualifications: Good standard of general education in Maths and English; Evidence of continuous professional development; Excellent written and spoken English; 5 GCSEs (A-C, 9-4) or equivalent to include Maths and English; NVQ Level 2 in Customer Service, Administration or equivalent; Training in medical terminology; Safeguarding, confidentiality and data protection training.
• Other: Willingness to undertake mandatory training; Ability to provide cross-cover when required; Ability to always maintain confidentiality.
• Experience: Admin experience in a busy environment; Experience in handling confidential information; Experience of meeting deadlines and managing priorities; Experience in typing letters, reports and documents; Previous experience of working in a medical or public sector environment; Medical secretary/administration experience; Experience using clinical systems.
• Skills and Abilities: Accurate data entry and attention to detail; Confident use of MS Office and digital systems; Ability to work under pressure; Strong organisation, time management and the ability to prioritise; Able to work as part of a team; Professional handling of sensitive situations.
• Personal Qualities: Professional, courteous and patient focused; Reliable, punctual and committed; Flexible and adaptable; Proactive with good problem-solving skills; Committed to improvement and learning.

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.