Case Manager - Planning

RISE is a domestic abuse program provider as part of the Domestic Abuse. RISE provides the Pan London Drive Case Manager Service, working closely with a coordinated, strategic individual intervention plan to address identified needs and risks.

The Case Manager will accept referrals from both Drive and DAPO referral pathways. The Case Manager will strive to make contact and work on a one-to-one basis with perpetrators whose victims have been identified as high risk at MARAC to proactively support them.

The Case Manager will work closely with the IDVA service to review risk, develop safety plans and improve outcomes for all parties involved. They will work to embed the Case Manager role into multi-agency responses to domestic abuse in the area.

Key responsibilities include:

• Effective understanding and implementation of institutional advocacy by prosocially challenging partner agencies, acknowledging best practice and striving for change to benefit the individual, the service and the sector.
• Support other professionals in responding to service users in a way that aligns with the aims and ethos of the Drive Project.
• Develop and maintain effective partnership working with statutory, private and voluntary agencies to address the issue of domestic abuse.
• Represent the service at operational multi-agency meetings, feeding back initiatives and outcomes to the team and contribute to the evaluation of the quality of activities these services offer.
• Comply with child protection and information sharing policies, ensuring that service users and colleagues understand and comply with the service’s safeguarding framework.
• Manage a case load focusing on high risk perpetrators of domestic abuse to provide an assertive, medium to long term service, based on thorough assessment and individual support planning.
• Contribute to regular service reviews which include monitoring data, evaluations, intake and output policy, and practice and workload reviews for the whole service.
• Take appropriate steps to protect where there is an imminent risk to another person.
• Ensure that case files and records are accurate and complete, and are kept in compliance with Data Protection Act requirements.
• Enter all required information into the Drive project electronic case management system to enable tracking of service user change, multi-agency working and risk management.
• Maintain a proactive response to service users, continuously providing positive options for behaviour change throughout their time in the Drive project.
• Use a combination of motivational work, relationship building and a broad range of therapeutic skills to engage service users in addressing their abusive behaviour.
• Motivate and support service users to address the broad range of needs that may contribute to the risk they pose to others or act as barriers for them in addressing that risk.
• Ensure that there is a consistent delivery of services to the identified perpetrators of domestic abuse, including comprehensive risk assessment, support planning, referrals to other agencies and MARACs.
• Develop strategies that will disrupt the continued risk posed by service users.
• Undertake assessment of risk, needs and attitudes to inform the individual service user’s intervention plan.
• Respect and value the diversity of the community in which the service works, providing a service that recognises the diverse needs of service users and their families.
• Work closely with the IDVAs supporting partners, ex-partners and family members of service users in managing risk and developing intervention plans.
• Consider the welfare and safety of children and young people in every aspect of your work, addressing parenting needs where appropriate and taking action to safeguard children.
• Remain up-to-date and compliant with all relevant legislation connected to your work, including organisational procedures, policies and professional codes of conduct.
• Represent the service at local events; feed into the learning process via the Service to improve services to perpetrators of domestic abuse.
• Be committed to reviewing individual and team practice and undertake regular training.
• Act as a champion for the implementation of the program in your area.
• Hold a full driving license, have access to a car and be able to travel across the pilot area as required.
• Partake in evening and weekend work as required.
• Work within a public protection/safeguarding multi-agency setting.
• Write and present information formally and informally to a range of audiences.
• Work with victims and/or perpetrators of domestic abuse.
• Work with service users with complex needs and/or challenging behaviour.
• Have an excellent understanding of domestic abuse, including the impact on victims and their children, and the legal and practical remedies available.
• Understand public protection arrangements, the provision of policing, child protection, health and social care, housing support and multi-agency/partnership working.
• Have a good knowledge of effective ways of working/engaging with perpetrators of domestic abuse.
• Have a thorough understanding of IDVA work including risk assessment, risk management and comprehensive safety planning.
• Understand multi-agency partnerships in relation to domestic abuse.
• Have good relationship management skills regarding multi-agency work that incorporates sensitivity, responsiveness and attention to effective partnership working.
• Possess IT skills, including use of Microsoft Office.
• Have excellent networking skills and the ability to develop strong working relationships with other agencies.
• Have a range of experience in the domestic abuse sector.