Out Of Court Resoulution Administrator in Bristol

RISE strives for a world where people, including children and young people, can lead safe, purposeful lives as a result of better relationships within families and communities; where harmful behaviour is marginalised and fewer people, including children and young people, are victims of crime. In order to create safe communities, RISE empowers people to break their cycle of harmful behaviour. RISE's programmes challenge attitudes and facilitate long-lasting behaviour change and are driven by the belief that people, including children and young people, can make better decisions, given the right support. RISE are specialists in designing and delivering evidence-based, transformative behaviour change courses within the criminal justice system and wider community.

The Administrator will work in RISE's Out of Court Resolution team, supporting and assisting Practitioners, Team Leaders and Service Managers to effectively deliver against different contracts. The post holder will process all referrals from receipt through to closure, logging, tracking and chasing payments and documentation from customers.

Statement of the main areas of responsibility:

• To undertake a range of administrative duties, including logging cases, tracking and issuing documents to clients.
• Update the case management system and ensure accurate information is recorded, updated and accessible.
• Send out course enrolment details, payment instructions and payment reminders.
• Provide excellent customer service.
• Be the first point of contact for customers and other stakeholders engaging with the service, providing a positive first interaction and supporting the customer with any barriers they might face that could prevent them engaging with our service.
• Handle different enquiries and transfer enquiries to appropriate staff members if unable to resolve query themselves.
• Work closely with practitioners to facilitate and schedule customers onto courses or appointments or chasing information.
• Drafting documentation where appropriate under direction from the Service Manager.
• Communicate with referrers, specifically police staff.
• Maintain excellent filing and records of case files to ensure effective recording on attendance and completion of courses.
• Provide support and cover to other administrators, as required.
• Help manage communications both within the project team and between the project teams and project delivery partners.
• Work with Team leader, Service Manager and Practitioners to support the scheduling of customers onto different interventions based on the outcome of assessment.
• Keep any relevant records for audit compliance.
• Be solution focused and able to troubleshoot.
• Collate and analyse statistical information.
• Prepare and present management information as requested by Service Manager.
• Prepare reports and provide performance information to inform decision making.
• Provide general administrative support relating to the running of the department (purchasing, maintaining rota, basic resource management).

• Develop excellent relationships with customers and respond positively to their needs.
• Be a strong advocate for RISE interventions, representing RISE and its interventions at key stakeholder events.

Adhere to the Data Protection and Freedom of Information Acts and comply with the terms of RISE's Privacy, IT and Data protection policies, and that of our partners where relevant. Comply with security measures in accordance with RISE policies and our partners E-mail and Internet use.

RISE has a legal Duty of Care to all persons with whom we work - please see our Duty of Care Statement. RISE is committed to keeping children, young people and vulnerable adults safe. Post holders with direct customer contact are responsible for promoting and safeguarding the welfare of children, young people and vulnerable adults s/he is responsible for or comes into contact with. Post holders not in direct offender contact have a general responsibility for safeguarding children, young people and vulnerable adults in the course of their daily duties and for ensuring that they are aware of the specific duties relating to their role.

Undertake other duties as may be required which are commensurate with the grade and nature of the post. Willing to understand and oversee other projects.

Essential

• Experience, Knowledge & Skills
• Excellent prioritisation skills.
• Good written and verbal skills.
• Excellent attention to detail.
• Ability to manage conflicting demands and meet deadlines.
• Ability to work on own initiative.
• Ability to stay calm under pressure.
• A methodical and thorough approach to work.
• Approachable, proficient and a good team player.
• Strong organizational, grammar and communication skills.
• Ability to compile data and reports.
• Ability to collate information and present in relevant format.
• Strong IT skills and experience of working with Word, Excel and Microsoft project skills.
• A proactive approach to problem solving.
• Data analysis skills.
• Accurate data management and input at high volume, paperwork checks and claim checks.
• Competent liaising with a range of external stakeholders including senior management.
• A background in administration and proven experience of providing proactive administrative support.
• The ability to work with minimum supervision as part of a small internal team.
• Enthusiasm to contribute to creating a team that is viewed as an exemplar of high quality across the RISE and beyond, making the department an enviable environment to work in.

Essential Qualifications

• Good general level of education including Maths and English to GCSE Level.

The key areas that RISE expects everyone to consider in all aspects of their role:

• Vision - Works towards our vision.
• Values - Demonstrates our values every day, in relation to: People, Change, Innovation, Diversity, Excellence, Evidence-led, Collaboration, Social impact.
• Strategic Objectives - Helps to achieve RISE's Strategic Objectives.

Promote RISE's Equality Policy and Code of Conduct and carry out duties and responsibilities with due regard to these policies at all times. Promote anti-discriminatory practice in ways that are consistent with professional legislative frameworks and RISE policies. Embed considerations around diversity and inclusion into RISE's engagement with customers and stakeholders. Ongoing review of Marketing and communications strategies aimed at staff, customers and stakeholders in order to ensure they reflect the needs and interests of different groups in society.

Undertake health and safety responsibilities specific to the post and be accountable for health and safety matters in accordance with RISE and commissioners policies.

Undertake Safeguarding responsibilities specific to the post and be accountable for safeguarding matters in accordance with RISE and commissioners policies.

Abide by the RISE's Code of Conduct at all times.

Considers issues of Value for Money in all aspects of their work, striving at all times to realise and demonstrate Value for Money.