Receptionist / Admin Support - Minehead

Receptionist / Admin Support Job Description

Main purpose of the role (Skills and Knowledge):

Receptionists play a vital part in the administration and smooth running of the business. Reception is the “face of the business” and is usually the first point of contact for clients. It is a very important role in ensuring client satisfaction.

Receptionists are involved with the coordination and implementation of office procedures and may be responsible for specific tasks or projects.

Key tasks (but not limited exclusively to):

1. Conduct matters on behalf of clients in a professional manner, providing a friendly, courteous, knowledgeable, and professional service.
2. Protect the firm against service complaints by ensuring service is of the highest quality.
3. Attend to all service users and professionals, whether in person, on the telephone, or by email in a polite, efficient, and professional manner at all times.
4. Comply with the Policies and Procedures pursuant to the Office Manual at all times.
5. Help manage files to CQS Standard at all times if applicable, including closing and archiving procedures with accurate use of our case management system in accordance with the firm’s procedures and maintaining the file storage and retrieval systems.
6. Handle all postal duties, including opening, dating, sorting, distribution, franking, and posting.
7. Oversee diary management for the meeting rooms, maintain meeting rooms, and provide assistance to other members of staff when in meetings, as reception duties allow.
8. Assist colleagues with photocopying and printing of documents as reception duties allow.
9. Order and maintain stationery and office equipment, obtaining partner approval for purchases/orders when required.
10. Ensure prompt response to telephone calls, take accurate messages, and ensure the calls/messages are passed to the appropriate staff member without delay.
11. Always adhere to the GDPR Policies and Equality and Diversity Policy of the firm.
12. Arrange Confidential Waste collections.
13. Further role requirements as discussed and agreed with the partners.

Fee Earner – All Departments

INTERESTED IN JOINING OUR TEAM?

For more information about our current vacancies, please contact us:

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