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For Companies At a Glance
- Tasks: Provide tech support, troubleshoot issues, and maintain IT systems.
- Company: Join Risdons Solicitors, a growing firm focused on technology and client service.
- Benefits: Enjoy health cash plans, enhanced leave, social events, and ongoing training.
- Why this job: Be part of a supportive team that values learning and innovation in tech.
- Qualifications: 2 years experience in IT or related field; strong communication and problem-solving skills required.
- Other info: Office-based with occasional travel; flexible hours for system maintenance.
The predicted salary is between 28800 - 43200 £ per year.
Location: Taunton
Job Type: Permanent - Full Time
Department: Information Technology
Reports to: IT Manager
Job Summary: Due to significant growth, Risdons Solicitors are seeking a proactive and detail-oriented IT Specialist to support our IT department in ensuring the smooth operation of daily technology-related tasks. The ideal candidate will have a strong understanding of computer systems, troubleshooting techniques and excellent communications skills to assist users with hardware, software and network issues.
Key Responsibilities:
- Provide 1st and 2nd line technical support to employees (hardware, software, network issues).
- Install, configure, and maintain computer systems, printers, and other IT equipment.
- Assist with onboarding and offboarding processes, including user account setup and access control.
- Troubleshoot system and network problems; diagnose and solve hardware or software faults.
- Maintain inventory of IT assets, hardware, and software licenses.
- Support in data backups, antivirus management, and regular system updates.
- Assist with maintaining documentation for IT procedures and user guides.
- Collaborate with IT team on larger projects and rollouts.
Qualifications:
- A minimum of 2 years experience within a similar role of Computer Science, Information Technology, or related field (or equivalent experience).
- Basic knowledge of Windows operating systems, Office 365.
- Familiarity with hardware components and common troubleshooting practices.
- Strong communication and problem-solving skills.
- Ability to work independently and manage multiple tasks efficiently.
Soft Skills:
- Strong communication and interpersonal skills.
- Ability to manage time effectively and prioritise tasks.
- A team player with a positive and service orientated attitude.
- Willingness to learn and adapt to new technologies.
Working Conditions:
- Office environment with occasional travel to other locations for support.
- May require occasional evening or weekend work for system maintenance.
What We Offer:
- The benefits of working with our firm include but are not limited to:
- Company health cash plan.
- Enhanced annual leave.
- Social events and seasonal gifts.
- Ongoing professional development and training.
- Supportive and inclusive working environment.
For more information about our current vacancies please contact us.
IT Specialist employer: Risdons Solicitors LLP
Contact Detail:
Risdons Solicitors LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Specialist
✨Tip Number 1
Familiarise yourself with the specific technologies and systems mentioned in the job description, such as Windows operating systems and Office 365. This will not only help you during the interview but also demonstrate your proactive approach to learning.
✨Tip Number 2
Prepare to discuss your previous experience in providing technical support. Think of specific examples where you successfully resolved hardware or software issues, as this will showcase your problem-solving skills and ability to work under pressure.
✨Tip Number 3
Highlight your communication skills by practicing how you would explain technical concepts to non-technical users. Being able to convey information clearly is crucial for an IT Specialist, so consider role-playing with a friend or family member.
✨Tip Number 4
Research Risdons Solicitors and their IT department's recent projects or initiatives. Showing that you understand their business and how you can contribute to their goals will set you apart from other candidates.
We think you need these skills to ace IT Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly focusing on your skills in troubleshooting hardware and software issues. Mention any specific technologies or systems you've worked with that align with the job description.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your problem-solving skills and ability to communicate effectively with users, as these are key aspects of the position.
Showcase Relevant Experience: When detailing your work history, emphasise your experience in providing 1st and 2nd line support, as well as any involvement in onboarding processes or system maintenance. Use specific examples to demonstrate your capabilities.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Specialist.
How to prepare for a job interview at Risdons Solicitors LLP
✨Showcase Your Technical Skills
Be prepared to discuss your experience with computer systems, troubleshooting techniques, and any relevant software or hardware you've worked with. Highlight specific examples where you've successfully resolved technical issues.
✨Demonstrate Communication Skills
Since the role requires assisting users with various IT problems, practice explaining complex technical concepts in simple terms. This will show that you can communicate effectively with non-technical staff.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific IT challenges, such as a network outage or a software malfunction. Think through your problem-solving process and be ready to articulate it clearly.
✨Research the Company Culture
Understanding Risdons Solicitors' values and work environment can help you tailor your responses. Be ready to discuss how your personal values align with theirs and how you can contribute to their supportive and inclusive atmosphere.
